HONG PHUONG ( Vivian ) NGUYEN
Morley
Summary
Energetic, reliable, and highly customer-oriented individual who thrives as an active team player and is always eager to learn. Works well with diverse groups and brings passion and enthusiasm to providing excellent customer service. Strong communication skills, exceptional interception and time management abilities ensure seamless interactions with colleagues and clients. Demonstrates strong organization and a diligent work ethic, dedicated to completing tasks on time and consistently exceeding expectations.
Overview
2026
2026
years of professional experience
Work History
Australian Electoral Commission
- Company Overview: State and Federal Election
- Assisting with materials preparation
- Undertaking administrative and clerical tasks
- Assisting with Scrutinies (counting of ballot papers) on election night and after
- Assisting with the decommissioning of the outposted centre
- Assisting with duties as requested by AEC staff or supervisor
- Keep Ballot Papers Secure
- State and Federal Election
Bar Attendant
Crown Perth
05.2011 - Current
- High level of customer service oriented
- Cash handling skills
- Make and answer phone calls in a professional manner
- Organisation and planning
- Handle customers complaints and requirements
- Maintain the cleanliness of the workplace area
- Help other team member to finish their duties
- Cashier report and till counting at the end of the day
- Stock taking
- Setting and closing up the bar
- Write up a report if necessarily
Bilingual Community Outreach Worker
Umbrella Multicultural Community Care
01.2024 - 09.2024
- Built trust with community members through genuine connections and active listening skills.
- Advocated for marginalized groups within the community by raising awareness of their unique challenges and needs to decisionmakers.
- Facilitated group discussions focused on problem-solving techniques that led to tangible improvements within the neighborhood environment.
- Fostered an inclusive environment by addressing language barriers among diverse populations.
- Collaborated with local organizations to address the needs of the community, resulting in a broader range of accessible services.
- Conducted regular home visits for at-risk families, offering guidance on accessing local resources and services.
- Organized educational seminars on topics such as health care, financial literacy, and employment opportunities for community members.
- Supported families in need by providing translation services during appointments and meetings.
- Connected individuals with available and relevant resources.
- Strengthened community ties by conducting bilingual outreach sessions and workshops.
- Liaised between non-English speaking clients and service providers, enabling access to essential support systems.
- Identified gaps in service provision, proposing solutions to better serve the community''s needs.
Food and Beverage Attendant
Perth Convention and Exhibition Centre
04.2009 - 05.2011
- Food and beverages handling
- Customer service
- Cash handling
- Organisation and planning
- Handle customers complaints and requirements
- Maintaining the cleanliness of the workplace areas
- Help other staff members to finish their tasks
Education
Bachelor of Commerce - Accounting Major
Curtin University of Technology
01.2011
Diploma of Commerce -
Curtin International College
01.2009
Skills
- Excel
- Words
- PowerPoint
- MYOB
- XERO
- Quickbooks
- Willingness to learn
- Active team player
- Friendly and outgoing
- Responsible and reliable
- Proactive self-starter
- Attention to details
- Great customer service skills
- Negotiation skills
- Love cooking
- Making coffee
- Love spending time outdoors
Languages
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Elementary
English
Professional Working
Timeline
Bilingual Community Outreach Worker
Umbrella Multicultural Community Care
01.2024 - 09.2024
Bar Attendant
Crown Perth
05.2011 - Current
Food and Beverage Attendant
Perth Convention and Exhibition Centre
04.2009 - 05.2011
Bachelor of Commerce - Accounting Major
Curtin University of Technology
Diploma of Commerce -
Curtin International College
Australian Electoral Commission
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