Hong Yen Tran
Canberra ,ACT
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chef De Partie
Taki
Canberra , CBR
07.2022 - Current
- Conducted regular inspections of kitchen areas, equipment, utensils, and storage facilities to ensure they met hygiene requirements.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Maintained accurate records of stock levels, ordering new ingredients when needed.
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Maintained cleanliness in the kitchen area by washing dishes and wiping down surfaces after each shift.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
- Prepared a variety of sauces from scratch according to recipes or customer requests.
- Organized the daily mise en place in order to prepare meals efficiently.
- Performed basic cooking tasks such as frying meats or vegetables using various tools including deep fryers or grills.
- Managed food usage with proper stock rotation to prevent spoilage.
- Prepped foods for dishes, including roasted, sautéed, fried and baked items.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Checked quality of food products to meet high standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
Receptionist
Ethereal Tatoo
Braddon , ACT
01.2024 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Front of House
Tiger Lane & Taki
Canberra , CBR
01.2023 - Current
- Resolved customer complaints in a polite manner according to company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Took accurate food and drink orders, using a POS ordering software system.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Greeted customers, provided menus and answered questions about menu items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Diploma of Hospitality Management - Hospitality Administration and Management
Aim Institute of Health & Sciences
Narrabbundah 09-2023
Certificate III & IV - Cookery
Aim Institute of Health & Sciences
Narrabundah12-2022
High School Diploma -
Erindale College
Tuggeranong Administrative District, ACT12-2021
Skills
- Dish preparation
- Pantry restocking
- Equipment Maintenance
- Workflow Optimization
- Meal Preparation
- Kitchen Operations
- Food preparation techniques
- Waste control
- Recipe creation
- Food presentation
- Performance Improvement
- Portion and cost control
- Kitchen equipment and tools
- Food safety and sanitation
- Kitchen equipment operations
- Food Storage
- Knife Skills
- Sauce preparation
- Process Improvements
- Company safety standards
- Grilling and deep frying skills
- Knife use
- Seafood Preparation
- Food Service Operations
Waitress
- Guest Relations Management
- Customer Service
- Food Production
- Cash Handling
- Safe Food Handling
- Menu Recommendations
- Check payment processing
- Dining customer service
- Relationship Management
- Buffet setup and takedown
- Payment Processing
- Food Running
- Reservation Management
- Table setting arrangements
- Food station setup
- Order Taking
- Tableside Service
- Food safety understanding
- Special dietary requirements
- Handling Complaints
- Point of Sale (POS) system operations
Receptionists
- Office Management
- Scheduling
- Scheduling appointments
- Mail distribution
- Calendar Management
- Time Management
- Customer Service
- Pick- up calls
Languages
Vietnamese
Native/ Bilingual
Certification
- Driver License
Affiliations
- Sports
- Fashion
References
References available upon request.
Timeline
Receptionist
Ethereal Tatoo
01.2024 - Current
Front of House
Tiger Lane & Taki
01.2023 - Current
Chef De Partie
Taki
07.2022 - Current
Diploma of Hospitality Management - Hospitality Administration and Management
Aim Institute of Health & Sciences
Certificate III & IV - Cookery
Aim Institute of Health & Sciences
High School Diploma -
Erindale College
Similar Profiles
Samuel GauSamuel Gau
Sushi Chef at TakiSushi Chef at Taki
Marcus SchraderMarcus Schrader
Bartender at Taki Taki PubBartender at Taki Taki Pub
Maryan RamasimaMaryan Ramasima
Touch Rugby Coach at Taki Mai Touch Rugby ClubTouch Rugby Coach at Taki Mai Touch Rugby Club