HONG YING FAN
Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress/Front of House Team Member
Flemington Racecourse With Crown
03.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Secondary School Teacher
Secondary School Of Malaysia
10.2018 - 01.2022
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Housemaster
Secondary School Of Malaysia
06.2018 - 09.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Waitress and Cashier
Chinese Restaurant Melbourne CBD
12.2016 - 05.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted new customers, discussed specials, and took drink orders.
Auditor
Latif Lim Sdn Bhd
01.2012 - 12.2012
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Analyzed data and findings to prepare reports detailing financial information.
Education
Advanced Diploma - Management And Leadership
Clinton Institute Melbourne
Melbourne, VIC03.2023
Diploma - Leadership And Management
Mercury Institute of Victoria
Melbourne, VIC05.2018
Bachelor Degree - Education In Chinese Language
Sultan Idris Educational University
Malaysia06.2016
Malaysian Higher School Certificate - Biology
Sam Tet Secondary School
Malaysia12.2011
Skills
- Dining Customer Service
- Ordering Procedures
- Check Payment Processing
- Team Collaboration
- Time Management Skills
- Microsoft Office
- Group Learning Mechanics
- Classroom Management
- Motivating Students
Certification
RSA
Working with Children Check Victoria
Basic Food Handlers
PTE (78 Overall)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Full Professional
Malay
Full Professional
Timeline
Waitress/Front of House Team Member
Flemington Racecourse With Crown
03.2022 - Current
Secondary School Teacher
Secondary School Of Malaysia
10.2018 - 01.2022
Housemaster
Secondary School Of Malaysia
06.2018 - 09.2018
Waitress and Cashier
Chinese Restaurant Melbourne CBD
12.2016 - 05.2018
Auditor
Latif Lim Sdn Bhd
01.2012 - 12.2012
Advanced Diploma - Management And Leadership
Clinton Institute Melbourne
Diploma - Leadership And Management
Mercury Institute of Victoria
Bachelor Degree - Education In Chinese Language
Sultan Idris Educational University
Malaysian Higher School Certificate - Biology
Sam Tet Secondary School
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