Hongzhang Shi (Oliver)
Newstead
Summary
Customer-focused retail person with excellent interpersonal and customer engagement skills and three years of experience in high-volume retail environments. Highly effective and knowledgeable in techniques used to close sales opportunities. Proficient in product merchandising, payment processing and stock managment. Committed to exceeding departmental goals through dedication and effective strategic development.
Overview
5
5
years of professional experience
Work History
Fragrance Counter Manager
Cosmax Prestige Brands
01.2021 - Current
- Demonstrated products using professional fragrance knowledge with passion to help customers in choosing right products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Proceeded returned/exchanged items and try to save the sales by asking the customers the reason for return/exchange, and pen down the item & the reason and report to the counter manager.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Ranked among top sales performers, averaging over $12,000 per week
Head Waiter
Roti Place
05.2019 - Current
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Applied excellent organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Counter Associate
DECIEM The Abnormal Beauty Company
10.2022 - 02.2023
- Welcome customers who enter the counter with a level of enthusiasm and professionalism that reflect DECIEM's corporate vision through excellent service
- Advise customers on beauty and skin care, DECIEM brands and products. Guarantee and deliver incomparable customer service.
- Guarantee compliance with cleanliness and organization standards at the counter.
- Manage customer feedback and requests, make refunds and respond to customers' concerns with a positive attitude.
Cosmetic Consultant
Myer Mt. Gravatt
10.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Delivered skincare/beauty product demonstrations and sample applications, raising exposure of key brands.
- Used cosmetic knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Biomedical Science - Biomedical Sciences
University of Queensland
Brisbane QLD06.2023
College Graduate - Research, Biology, Chemistry
International Education Service (IES)
Spring Hill, Brisbane, QLD11.2017
Skills
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Merchandise promotion and Display
- Team Management
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Fluency in English and Mandarin
- Fluent with Microsoft Word and Microsoft PowerPoint and Microsoft Excel
Accomplishments
- Achieved outstanding results promoting fragrance brands at the Pop-Up stores from 2022-2024 in several shopping centres including Westfield Carindale, Mt Gravatt & Chermside, Indoorooppilly shopping centre.
- Sales - Exceeded yearly counter target at Myer Chermside 2022-2023.
- Sales - Increased sales by 40% over a one year period.
- Achieved excellent results on events & promotions, awarded the best selling counter in QLD on both Father & Mother's day 2022.
- Customer Relations - Earned Week 18's 'Friday Favorite' for customer satisfaction, floor-wide at Myer Mt Gravatt.
- Customer Relations - Earned 'Customer First Star' for 7/1/21 for the highly satisfied reviews/feedbacks at Myer Mt Gravatt.
Timeline
Counter Associate
DECIEM The Abnormal Beauty Company
10.2022 - 02.2023
Fragrance Counter Manager
Cosmax Prestige Brands
01.2021 - Current
Cosmetic Consultant
Myer Mt. Gravatt
10.2020 - 02.2021
Head Waiter
Roti Place
05.2019 - Current
Bachelor of Biomedical Science - Biomedical Sciences
University of Queensland
College Graduate - Research, Biology, Chemistry
International Education Service (IES)
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