Honie Tuena
Rainbow Beach,QLD
Summary
Highly driven professional with a strong background in patient safety and quality, characterized by a positive outlook and proven problem-solving skills. Expertise in effective communication within multidisciplinary teams enhances collaboration and fosters a culture of safety. Thrives in team environments, embracing new challenges to drive continuous improvement. Committed to delivering exceptional results that prioritize patient care and safety.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Coordinator
WA Country Health, Kimberley Population Health Unit
03.2023 - Current
- Facilitated the development of quality activities in relation to clinical care in collaboration with nurses, allied health and administration staff.
- Coordinated quality assurance processes to ensure compliance with the National Safety and Quality Health Service Standards.
- Coordinated audits to identify areas for process improvement and efficiency.
- Coordinated and delivered education to multi-disciplinary teams on quality improvement activities and principles.
Clinical Governance Support Officer
WA Country Health Regional Office - Kimberley
10.2020 - 03.2023
- Administration and reporting from Clinical Governance database systems (Datix CIMS)
- Provided Clinical Incident Management / Consumer Feedback training and orientation to system users.
- Supported the Clinical Risk Management Coordinator during investigations of serious and sentinel clinical incidents.
- Conducted quality assurance activities to ensure data integrity in collaboration with members of the safety and quality team.
- Provided administrative and secretariat support to Regional Clinical Governance Committees.
Resident Specialist Officer
WA Country Health Regional Office - Kimberley
04.2017 - 10.2020
- Managed logistics and itineraries for Resident Specialists and Locum Doctors
- Created and distributed rosters in collaboration with Regional Medical Specialist teams
- Minute taking
- Diary management for the Regional Medical and Nursing Directors
- Payroll entry/staff contract management
Receptionist
Derby Health Services
06.2014 - 06.2015
- Handled incoming calls, directing them to appropriate departments while maintaining professionalism.
- Maintained organized filing systems for patient records, enhancing accessibility and compliance.
- Arranged patient travel as part of Patient Assisted Travel Scheme.
- Utilized electronic health record systems to update patient information efficiently.
Assistant Manager
Raintrees Resort
08.2013 - 06.2014
- Assisted in managing daily operations to ensure high levels of guest satisfaction.
- General house keeping
- Garden maintenance
Administration Secretary/Medical Secretary
Derby Health Services
03.2012 - 05.2012
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed travel arrangements for executives, ensuring smooth itineraries and cost-effective bookings.
- Managed scheduling and coordination of appointments for executive staff
- Maintained inventory of office supplies and placed orders.
- Prepared comprehensive meeting agendas and minutes, keeping all attendees informed and up-to-date on key issues.
- Managed consumer feedback.
Veterinary Nurse (Small Animal)
Tatura-Mooroopna Veterinary Clinic
01.2007 - 01.2012
- Assisted veterinarians in performing diagnostic and surgical procedures, ensuring optimal care for patients.
- Monitored vital signs and administered medications, contributing to effective patient recovery plans.
- Participated in inventory management, ensuring availability of essential supplies and equipment for daily operations.
- Trained new staff on clinical protocols and best practices, fostering a knowledgeable team environment.
- Implemented infection control measures, maintaining high standards of cleanliness and safety within the clinic.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
Veterinary Nurse (Large Animal)
Belvoir Equine Clinic
01.2006 - 01.2007
- Monitor general health and wellbeing of horses daily
- Administered medications to horses and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in administering anesthesia and monitoring patient recovery.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
Theatre Nurse
Goulburn Valley Equine Hospital
01.2003 - 01.2005
- Assisted in patient preparation and monitoring during surgical procedures.
- Administered medications and provided post-operative care to ensure patient recovery.
- Educated clients on post-surgical care and rehabilitation for their equine patients.
- Maintained a sterile environment within the operating room, reducing the risk of infection.
- Prepared equipment and supplies necessary for each surgical procedure, ensuring availability when needed by surgeons.
- Collected, labeled, and transported specimens and delivered to lab for testing.
- Facilitate with radiography both in the field and in hospital
Education
Bachelor of Applied Science - Equine Studies
Charles Sturt University
Certificate IV - Veterinary Nursing
GOTAFE
VCE - undefined
Shepparton High School
01.1998
Skills
- Problem identification and resolution
- Proactive thinker
- Composed response in high-stress scenarios
- Skilled in managing physically demanding tasks
- Excellent communicator and team player
- Commitment to workplace professionalism
- Skilled in document creation and data management using Word and Excel
- Skilled in workforce training
- Client satisfaction management
- Proactive risk assessment
Certification
- Victorian Certificate of Education
- Bachelor of Applied Science (Equine Studies)
- Certificate IV Veterinary Nursing
- Maybo SAFERcare Conflict Management
- Member of Golden Key International Honours Society
- 2004 Equine breeders’ short course
- Current Australian Drivers License
- ATI Mirage short course (Minute Taking)
- ATI Mirage short course (Writing for Government)
Timeline
Quality Coordinator
WA Country Health, Kimberley Population Health Unit
03.2023 - Current
Clinical Governance Support Officer
WA Country Health Regional Office - Kimberley
10.2020 - 03.2023
Resident Specialist Officer
WA Country Health Regional Office - Kimberley
04.2017 - 10.2020
Receptionist
Derby Health Services
06.2014 - 06.2015
Assistant Manager
Raintrees Resort
08.2013 - 06.2014
Administration Secretary/Medical Secretary
Derby Health Services
03.2012 - 05.2012
Veterinary Nurse (Small Animal)
Tatura-Mooroopna Veterinary Clinic
01.2007 - 01.2012
Veterinary Nurse (Large Animal)
Belvoir Equine Clinic
01.2006 - 01.2007
Theatre Nurse
Goulburn Valley Equine Hospital
01.2003 - 01.2005
Certificate IV - Veterinary Nursing
GOTAFE
VCE - undefined
Shepparton High School
Bachelor of Applied Science - Equine Studies
Charles Sturt University