Honoka Imamura
Melbourne,VIC
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Easygo
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Football one connection PTY LTD
08.2021 - 03.2024
- Kept customers satisfied and loyal by providing exceptional service
- Support all players who come to Melbourne with both Japanese and English
- Schedule program dates that are suitable for all parties
- Implemented strategies to support customer service delivery
- Managed all customer information responsibly
- Responded to customer inquiries politely and clearly via phone and email.handled customer complaints with sincerity
Education
advanced - Ielts
Albright institute
Melbourne, Vic01.2024
Diploma - Business
Greyston college
Melbourne, VIC01.2023
Diploma - Beauty and hospitality
Ribi matsue college
Shimane03.2018
Skills
- Excellent writing skills in both Japanese and English
- Call Control
- Strong multi-tasking skills
- Strong teamwork skills
- Experience in performing professional, responsible and friendly customer service
- Good knowledge of sport and casino
Certification
- The test for business telephone skill
- Performance capacity of business certification
- Driver license
- Australian working rights
Timeline
Customer Service Representative
Easygo
04.2024 - Current
Customer Support Specialist
Football one connection PTY LTD
08.2021 - 03.2024
advanced - Ielts
Albright institute
Diploma - Business
Greyston college
Diploma - Beauty and hospitality
Ribi matsue college
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