Honor Black
Rockville ,QLD
Summary
Versatile and dedicated, I excelled at Coles Supermarket by enhancing customer satisfaction and streamlining operations. Leveraging strong customer service and problem-solving skills, I significantly contributed to team projects and efficiency. Known for exceptional work ethic and reliability, I consistently met business needs and improved service delivery.
Overview
26
26
years of professional experience
Work History
Cashier, Personal Shopper
Coles Supermarket
09.2014 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Florist Assistant
North Richmond Florist
03.2004 - 08.2011
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Provided customers with courteous, knowledgeable, and efficient service.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Maintained high standard of organization and cleanliness of store premises.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Participated in inventory management tasks such as tracking stock levels, placing orders for supplies, and organizing storage areas to optimize space usage.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
Factory Worker
Jalcol
03.1999 - 10.2003
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Coached fellow workers to operate machines properly and comply with safety procedures.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Education
Year 12 -
Hawkesbury High School
Freeman's Reach, NSW1995
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Payment Processing
- Issue Resolution
- Staff Training
- Staff Mentoring
- Online orders preparation
- Problem-Solving
Timeline
Cashier, Personal Shopper
Coles Supermarket
09.2014 - Current
Florist Assistant
North Richmond Florist
03.2004 - 08.2011
Factory Worker
Jalcol
03.1999 - 10.2003
Year 12 -
Hawkesbury High School
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