Honor-Lacy Fahy
Banora Point,Australia
Summary
Solution-focused professional recognized for exceptional productivity and efficient task execution. Strong communication skills, empathy, and problem-solving abilities drive high levels of client satisfaction and support. Proven track record in building positive client relationships, streamlining processes, and boosting team productivity.
Overview
13
13
years of professional experience
Work History
Client Support Officer
Agtrix
Billinugel, NSW
10.2020 - 03.2022
- Delivered exemplary customer service to cultivate lasting business relationships.
- Managed client inquiries via phone and email to ensure prompt responses.
- Resolved client issues by coordinating effectively with internal teams.
- Created and maintained knowledge base articles to enhance information access.
- Facilitated training sessions for clients on proper software program utilization.
- Maintained accurate records of client interactions within CRM system.
- Tested software applications pre-release, providing critical feedback on user experience.
Cane Supply Operator
Manildra Harwood Sugars
Condong , NSW
08.2018 - 10.2020
- Maintained harvest management plan to optimize production efficiency.
- Liaised with harvesters to secure adequate cane supply for factory operations.
- Coordinated safe movement of eight trucks within the Tweed Shire.
- Operated and refined FREDD transport scheduling software to enhance logistics.
- Compiled end-of-week production reports alongside daily 5 AM updates.
- Collaborated with a multi-person team on operational tasks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Used daily system logs to document production information, discussing issues with management.
Laboratory Analyst
Manildra Harwood Sugars
Condong, NSW
04.2016 - 08.2018
- Conducted reliable and accurate analytical assessments of process materials for quality control daily.
- Performed environmental sampling per established plans and procedures.
- Participated in competency cross-checking to ensure precise analytical results.
- Operated and maintained various laboratory equipment.
- Conducted chemical analysis of sugar products using advanced laboratory equipment.
- Ensured compliance with safety protocols and quality standards in laboratory operations.
- Maintained accurate records of test results and laboratory procedures for audits.
- Set up and executed analyses for business development projects.
- Notified personnel of analytical discrepancies and equipment malfunctions promptly.
- Entered and generated data reports for various internal departments.
Staff Member
Coles
Goondiwindi, QLD
11.2013 - 11.2015
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Received and unloaded stock inventory to maintain supply levels.
- Packed items into shelving units following FIFO stock rotation procedures.
- Documented stock counts and filed reports for accurate inventory management.
- Conducted general cleaning of work areas to uphold safety standards.
Staff Member
Specialty Fashion Group Millers
Goondiwindi, QLD
04.2013 - 10.2013
- Organized fortnightly rosters for all staff to optimize scheduling efficiency.
- Filed monthly sales and budget reports to ensure accurate financial tracking.
- Altered merchandise configuration to enhance product visibility and accessibility.
- Delivered exceptional customer service in person and over the phone, improving client satisfaction.
- Maintained stock inventory, ensuring timely replenishment of products.
- Achieved weekly sales targets and budgets through strategic planning and execution.
- Managed cash flow effectively by completing daily banking and monitoring float levels.
- Entered payroll data weekly into company systems, ensuring accuracy and compliance.
Front Counter Assistant
McDonald's
Goondiwindi, QLD
08.2009 - 04.2013
Education
Statement of Attainment For PREPARE AND APPLY CHEMICALS -
TAFE NSW
Wollongbar, NSW01.2019
Statement of attainment for WORK SAFELY AT HEIGHTS -
SAFETY CORP
01.2019
Statement of attainment for ENTER AND WORK IN CONFIRNED SPACES -
SAFETY CORP
01.2018
Statement of attainment for TRANSPORT, HANDLING AND STORE CHEMICALS -
SAFETY CORP
01.2017
CERTIFICATE III IN LABORATORY SKILLS -
TAFE NSW
Wollongbar, NSW01.2017
High School Diploma -
Goondiwindi State High School
Goondiwindi, QLD01.2011
Skills
- Client relationship management
- Attention to detail
- Communication skills
- Analytical skills
- Multitasking Abilities
- Organization and recordkeeping
Licences
New South Wales manual driver's license
References
References available upon request.
Timeline
Client Support Officer
Agtrix
10.2020 - 03.2022
Cane Supply Operator
Manildra Harwood Sugars
08.2018 - 10.2020
Laboratory Analyst
Manildra Harwood Sugars
04.2016 - 08.2018
Staff Member
Coles
11.2013 - 11.2015
Staff Member
Specialty Fashion Group Millers
04.2013 - 10.2013
Front Counter Assistant
McDonald's
08.2009 - 04.2013
Statement of Attainment For PREPARE AND APPLY CHEMICALS -
TAFE NSW
Statement of attainment for WORK SAFELY AT HEIGHTS -
SAFETY CORP
Statement of attainment for ENTER AND WORK IN CONFIRNED SPACES -
SAFETY CORP
Statement of attainment for TRANSPORT, HANDLING AND STORE CHEMICALS -
SAFETY CORP
CERTIFICATE III IN LABORATORY SKILLS -
TAFE NSW
High School Diploma -
Goondiwindi State High School
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