Honora Talisa Bourke Taufahema
Hurstville,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aviation Screening Officer
Certis Cisco
08.2023 - Current
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
BOH Supervisor
Jd Sports
11.2020 - 07.2023
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Front Area Crew
McDonald's
06.2018 - 11.2020
- McCafe and strong hospitality experience
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Certificate -
Cerdon College
Merrylands, NSW09.2021
Skills
- Access Control
- Conflict Resolution
- Passenger Screening
- Attention to Detail
- Stress Management
- Problem Solving
- Customer Service
- Patience and Tolerance
- Decision Making
- Teamwork and collaboration
- Effective communication
- Quality assurance
Certification
Certificate II in Transport Security Protection (AVI20118)
RSA NSW - Provide Responsible Service of Alcohol (SITHFAB021)
RSG - Provide Responsible Gambling Services (SITHGAM022)
Timeline
Aviation Screening Officer
Certis Cisco
08.2023 - Current
BOH Supervisor
Jd Sports
11.2020 - 07.2023
Front Area Crew
McDonald's
06.2018 - 11.2020
High School Certificate -
Cerdon College
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