Hooman Taghipoor
Surface Paradise,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Night Fill Captain
Coles Supermarket
11.2023 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
Food delivery
Menulog
12.2022 - Current
- Verified orders prior to completing deliveries to avoid customer complaints
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Developed and maintained professional relations between customer, store personnel and company
- Stayed in constant communication with dispatching team to quickly respond to delivery updates
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Night fill team member
Coles Southport Park
11.2022 - Current
- Kept work areas neat, clean and free from debris
- Picked and packed order items
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Stocked shelves, racks, and cases with new or transferred merchandise
- Greeted customers and directed to requested products
- Followed orders precisely for correct items, sizes, and quantities
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Moved cardboard, plastic ties, and other debris from unboxing to trash
- Blocked and faced products on displays and shelves in accordance with company policy
- Interacted with guests in a friendly and knowledgeable way
- Safely and securely loaded items to prevent damage during transport.
Civil engineer and Supervisor engineer
Railway project of Mashhad - Golbahar metro
10.2018 - 11.2022
- Protecting company information and documents
- Reviewing and commenting on performance technology
- Investigating and analysing deformation measurements and controlling permissible tolerance
- Reviewing and announcing the opinion and approving workshop plans prepared by the contractors
- Reviewing and approving the forms and documents related to tests, periodic work visiting, and issuing supplementary work certificates in various stages, function forms, and agenda.
Retail sales assistance
Sahar Perfume Store
03.2016 - 06.2018
- Interacted pleasantly with clients and guests when performing daily duties
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Organized supplies for use based on expected customer needs
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Maintained customer satisfaction with quick and professional handling of product returns
- Helped customers complete purchases, locate items and join reward programs
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Assisted customers with prompt and polite support in person and via telephone.
Barista
Darchin Coffeeshop
03.2014 - 02.2016
- Cleaned counters, machines, utensils, and seating areas daily
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Sanitized equipment and wiped down counters and tables to prevent the spread of germs
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained supply levels in counter and customer areas to meet typical demands
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Made and served brand-specific café beverages per day with speed, quality and consistency
- Prioritized drink requests while managing interruptions.
Education
Bachelor's degree in civil engineering -
Azad University of Mashhad
Mashhad, Razavi Khorasan ProvinceSkills
- Customer service
- Time management
- Guest services
- Energy and Physical Stamina
- Merchandising and Display
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Honest and Ethical
- Item Ticketing and Pricing
- Customer Needs Assessment
Languages
Persian
Native or Bilingual
Timeline
Night Fill Captain
Coles Supermarket
11.2023 - Current
Food delivery
Menulog
12.2022 - Current
Night fill team member
Coles Southport Park
11.2022 - Current
Civil engineer and Supervisor engineer
Railway project of Mashhad - Golbahar metro
10.2018 - 11.2022
Retail sales assistance
Sahar Perfume Store
03.2016 - 06.2018
Barista
Darchin Coffeeshop
03.2014 - 02.2016
Bachelor's degree in civil engineering -
Azad University of Mashhad
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