Elena Darweesh

Taking orders ( counter serve )

Serving orders

Opening the FOH area

Closing, opening , cleaning silver chef machine

Heating food and serving

Managing the cookies count and pasteries

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Producing gelato.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Weekly Roasters responsibilities in a very busy store in Sydney.
• Managing 6-8 employees duties during one shift.
• Monthly stock takes responsibility.
• Weekly bank deposits and exchange.
• Interviews, Trials, hiring and training new staff responsibility.
• Supporting the team 24/7 online or face to face.
• Daily ordering responsibility.
• Contacting suppliers and marketing team responsibility.

• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Fully trained on drinks, gelato, waffles and cleaning services.