Hope Birkinshaw
Blackstone,Qld
Summary
- I am a hard-working person who is highly motivated, trustworthy, and versatile. The attributes that I bring to a workplace are my integrity, hard-working nature, and enthusiasm for all tasks. I am highly organised with the ability to take initiatives as required to the standards of operation and to make sure the operations run smoothly. Other attributes include:
- Excellent listening and communication skills
- Demonstrated initiative and self-direction
- Excellent problem-solving capabilities
- Ability to learn and perform tasks quickly
- Punctuality and reliability
- Certificate III in Health Services at Tafe Queensland | Completed December 2021
- Yellow Card
- Driving License
Overview
8
8
years of professional experience
Work History
Sales Representative
BOC Gas & Gear
07.2023 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Fostered collaborative environment, sharing best practices among sales team.
- Provided feedback from customers to product development team, influencing future product enhancements.
Cashier/Back of House
Red Rooster
03.2020 - 07.2022
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Processing refunds and exchanges, resolving complaints
- Provides a positive customer experience with fair, friendly and courteous service
- Bagging or wrapping purchases to ensure safe transport
- Provides pricing information by answering questions.
Sales Assistant (Casual)
IGA Brassall
08.2018 - 02.2019
- Maintains promotional databases by inputting invoices and bill-back data
- Updates managers by consolidating, analysing and forwarding daily action summaries
- Provides sales vs
- Projection results by preparing and forwarding sales tracking reports
- Forwards samples by entering requests, arranging shipments and notifying customers
- Updates job knowledge by participating in educational opportunities
- Accomplishes department & organisation mission by completing related results as needed.
Cafe Assistant (Casual)
Puckles Brassall and Booval Owner
12.2016 - 05.2017
- Maintain fast, accurate and positive customer relations
- Take payment and perform cashier duties as needed
- Ensured the availability of proper products and adequate supplies
- Helped with the ingredient control and panning of food items.
Education
COMPLETED GRADE 12
YMCA
Bundamba, QLD11.2020
Sales Assistant (Casual) -
IGA Brassall
02.2019
Cafe Assistant (Casual) -
Puckles Brassall and Booval Owner
05.2017
Skills
- Customer relationship skills
- Exceptional customer service skills
- Analytical ability
- Supportive and caring nature
- Excellent leadership and interpersonal
- Ability to adapt to changing situations
- Time management and critical reasoning
- Adaptability, empathy and patience
- Oral and written communications skills
- Good command of MS office
- Good management and organization skills
- Contributes to team effort by accomplishing related results as needed
- Resolving moderately to high-risk complaints efficiently and effectively
- Maintaining a polite, helpful and professional manner at all times
- Elevate customer complaints to the manager
Additional Information
Placement Aged Care
Personal Qualifications
- Cashier/Back of House, Red Rooster, 03/01/20, Present, Operating scanners, scales, cash registers, and other electronics, Balancing the cash register and generating reports for credit and debit sales, Processing refunds and exchanges, resolving complaints, Provides a positive customer experience with fair, friendly and courteous service, Bagging or wrapping purchases to ensure safe transport, Provides pricing information by answering questions
- Sales Assistant (Casual), IGA Brassall, 08/01/18, 02/01/19, Maintains promotional databases by inputting invoices and bill-back data, Updates managers by consolidating, analysing and forwarding daily action summaries, Provides sales vs. projection results by preparing and forwarding sales tracking reports, Forwards samples by entering requests, arranging shipments and notifying customers, Updates job knowledge by participating in educational opportunities, Accomplishes department & organisation mission by completing related results as needed
- Cafe Assistant (Casual), Puckles Brassall and Booval Owner, 12/01/16, 05/01/17, Maintain fast, accurate and positive customer relations, Take payment and perform cashier duties as needed, Ensured the availability of proper products and adequate supplies, Helped with the ingredient control and panning of food items
Personal Information
Date of Birth: 03/03/03
Timeline
Sales Representative
BOC Gas & Gear
07.2023 - 07.2024
Cashier/Back of House
Red Rooster
03.2020 - 07.2022
Sales Assistant (Casual)
IGA Brassall
08.2018 - 02.2019
Cafe Assistant (Casual)
Puckles Brassall and Booval Owner
12.2016 - 05.2017
COMPLETED GRADE 12
YMCA
Sales Assistant (Casual) -
IGA Brassall
Cafe Assistant (Casual) -
Puckles Brassall and Booval Owner
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