Hope Blazely
Cowra,NSW
Summary
Proven leader with extensive experience in operations and financial management, notably at House and Sureway Employment and Training. Excelled in employee management and client relationship building, driving significant business growth. Skilled in analytical thinking and complex problem-solving, consistently achieving and surpassing performance targets through strategic planning and effective team leadership. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
House
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
Case Manager
Sureway Employment and Training
03.2022 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Office Manager
Amart Furniture
09.2023 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Pathology Collector
Laverty Pathology
02.2020 - 08.2023
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
Regional Business Manager
S&E Professional Cleaning
01.2015 - 12.2019
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Conducted thorough market research to identify potential growth areas and stay ahead of industry trends.
- Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Reviewed documentation and identified financial discrepancies where applicable.
- Established clear budgets and provided regular feedback to the team regarding their progress towards meeting objectives.
Education
Bachelor of Law - Contract Law And Criminal Law
University of Canberra
Canberra, ACT12.2021
Skills
- Financial Management
- Employee Management
- Analytical Thinking
- Documentation And Reporting
- Operations Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Financial Budgeting
- Budget Forecasting
- Internal Controls
- Audit Documentation
- Client Relationship Management
- Risk Assessment
Certification
Diploma in leadership and Management
Timeline
Store Manager
House
02.2024 - Current
Office Manager
Amart Furniture
09.2023 - 02.2024
Case Manager
Sureway Employment and Training
03.2022 - 10.2024
Pathology Collector
Laverty Pathology
02.2020 - 08.2023
Regional Business Manager
S&E Professional Cleaning
01.2015 - 12.2019
Diploma in leadership and Management
Bachelor of Law - Contract Law And Criminal Law
University of Canberra
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