Hope Brookes
Melbourne
Summary
I'm an enthusiastic and reliable worker with experience at McDonald’s, Seb Yai Thai Restaurant, and Schnitz. I’m used to working in busy environments, helping customers, preparing food, and keeping things clean and organised. I work well in a team, learn quickly, and always try to give customers a friendly and positive experience.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Schnitz
10.2023 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Executed daily sanitation protocols, promoting health and safety standards in the workplace.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
Hospitality Worker
McDonald's
11.2023 - 03.2024
- Collaborated with team members to ensure smooth service during peak hours.
- Supported inventory management by restocking supplies and monitoring product levels.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Adapted quickly to changing demands, maintaining a positive attitude under pressure.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Retail Worker
Sen Yai Thai Restaurant
02.2023 - 10.2023
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Adapted quickly to changing demands, maintaining a positive attitude under pressure.
- Handled cash transactions accurately, ensuring compliance with company policies and procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
No Degree - High School
John Paul College
Frankston12-2025
Skills
- communication
- problem-solving
- time management
- teamwork
- adaptability
- customer service
- leadership
- work ethic
- determination
- critical thinking
Timeline
Hospitality Worker
McDonald's
11.2023 - 03.2024
Hospitality Worker
Schnitz
10.2023 - Current
Retail Worker
Sen Yai Thai Restaurant
02.2023 - 10.2023
No Degree - High School
John Paul College
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