Hope Cilliers
Perth,WA
Summary
Passionate professional with proven track record in care -driven community outreach. Skilled in building relationships and fostering trust. Adept at developing and implementing programs that effectively address community needs. Strong focus on team collaboration and achieving results, flexible and reliable in dynamic environments. Proactive in communication, de-escalation, and resource coordination. Confident handling tasks independently and in teams with highly organised approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assertive Outreach Worker
Uniting WA
Perth, WA
01.2025 - Current
- Assertive engagement with rough sleepers, offering approachability, and actively building trust. Encouraging individuals experiencing chronic homelessness to overcome complex boundaries and step towards their goals.
- Using a person-centered, trauma-informed approach to offer practical assistance, foster self-efficacy, and provide information and advice tailored to each individual's needs.
- Coordinate wrap-around supports, providing links to relevant supports, and working with a variety of services. Prioritising a holistic approach through collaboration with other agencies, such as Homeless Healthcare, to ensure clients' needs are being met.
- Offering intensive case management and accommodation support. Advocating for individuals while navigating systems, problem-solving, and adapting on the spot.
- Providing support for accommodated clients to sustain tenancies and continue progressing toward housing stability.
- Utilising strong administration skills, time management, multi-tasking and delivering quality, meaningful work.
Disability Service Coordinator/Disability Support Worker
My Place Until 2022 - Then Self-Employed
02.2018 - 01.2025
- Coordinated services for individuals with disabilities, ensuring access to necessary resources and support systems. Guiding individuals towards goals, such as independent living, employment and education.
- Developed personalised plans tailored to client needs, planned and maintained weekly schedules, and ensured quality service delivery.
- Facilitated communication between clients, families, and service providers to streamline processes and support outcomes.
- Implemented transition strategies for clients moving between services, ensuring continuity of care and support.
- Developed a strong working relationship with a wide-range of individuals, providing social access, community support and personal care.
Education
Bachelor of Arts - Journalism - Currently Deferred
Curtin University
Perth, WAGraduated High School in With An ATAR of 93.9 -
Aranmore Catholic College
WASkills
- Trauma-informed care
- Compassionate support strategies
- Empathetic intervention skills
- Attention to detail
- Efficient administrative processes
- Flexibility and eagerness to acquire new skills
- Individualised and innovative case management
- Knowledge of homelessness systems, services and resources
- Ability to comprehensively capture data and statistics
- Writing meaningful, reflective reports
Certification
Mental Health First Aid - MHFA
Safe & Together - FDV training
Managing Challenging Personalities - Evolve
Standard First Aid - St John's WA
Timeline
Assertive Outreach Worker
Uniting WA
01.2025 - Current
Disability Service Coordinator/Disability Support Worker
My Place Until 2022 - Then Self-Employed
02.2018 - 01.2025
Bachelor of Arts - Journalism - Currently Deferred
Curtin University
Graduated High School in With An ATAR of 93.9 -
Aranmore Catholic College