Hope Cleary
Bossley Park,Nsw
Summary
I am currently seeking a casual/ part-time role. Through my career in retail, i started off as a casual and thoroughly worked my way up into management within the first year. I have flourished into an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Industrie Clothing
11.2020 - Current
- Increased store profitability by implementing efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Gaming/Bar Attendant
Marconi Club
04.2016 - 12.2019
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Greeted customers and provided friendly, knowledgeable service.
Education
Certificate IV - Allied Health Assistant
Tafe NSW
Wetherill Park, NSW01.2019
Certificate III - Assistant in Nursing
Tafe NSW
Wetherill Park06.2018
Skills
- Store Merchandising
- Excellent customer service
- Time management
- Great communication skills
- Active listening
- Sales Strategies
- Staff Management
- Documentation and Reporting
- Friendly and Positive
Timeline
Store Manager
Industrie Clothing
11.2020 - Current
Gaming/Bar Attendant
Marconi Club
04.2016 - 12.2019
Certificate IV - Allied Health Assistant
Tafe NSW
Certificate III - Assistant in Nursing
Tafe NSW
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