- Enjoy participating in walking, strength training and swimming for overall physical and mental well-being
- Exploring various forms of art, such as Cross Stitch and Journaling, to nurture creativity and personal growth
- Avid Reader
- Spending time with immediate family by going to the local waterways to fish, swim and kayak together, whilst also relaxing
- A strong focus on my spiritual growth
- I enjoy eating out and trying different restaurants and cultural food choices with my husband and family
- My biggest blessings are being a mum to my 17 year old daughter and looking after my 3 year old granddaughter weekly, of whom I have a very strong bond with both girls
Hope Gilmour
Toowoomba,QLD
Summary
An invested and committed Team Leader at Well Life Services with a proven track record in client advocacy and effective team collaboration. Trained in trauma-informed care and administration, I have 5 years experience in managing complex client needs and fostering strong empathetic relationships with staff and clients and their family members. Committed to enhancing client outcomes through strategic support and staff development initiatives.
Professional with strong background in disability client services, prepared for leadership roles. Skilled in collaboration, adaptability, and achieving results in team environments. Known for reliability, building relationship, empathy, and effective communication.
Overview
4
4
years of professional experience
Work History
Team Leader, Disability Client Services
Well Life Services
01.2022 - Current
- I complete, publish and manage rosters for the whole team (up to 8 staff)
- I shift fill for shifts regularly
- I do On Call for the company regularly
- I conduct supervisions monthly with 6 of my team
- I work closely with my area manager and undertake supervision with her monthly
- I work closely with my area manager, as well as a second area manager and up to 6 other team leaders on a regular basis, as well as my team of approx 8 workers who support our behavioural SIL client
- I submit detailed and quality shift notes every shift
- I submit clear and thorough Incident reports
- I complete shift note and incident report audits for my team, and follow up on missing notes
- I manage the SIL house where the client resides as house manager
- I complete and uphold cleaning rosters for the whole team
- I have set up a staff room, manage the staff needs and manage a Budgetly card with money provided by my company to purchase staff needs and cleaning products for the SIL house
- I submit property reports for the SIL house on an on-going basis
- I liaise with contractors to the SIL house when repairs are to be done
- I complete First Aid Audits monthly
- I complete Emergency Evacuation audits monthly with the client
- I support the client with every day personal care, support in the community and personal business
- I work in with and liais closely with Stakeholders such as PBSP Practitioners, the Support Coordinator, Public Trustee, various other agencies such as Momentum, police when required, other disability companies, and the Office of Public Guardian (when required).
- I have attended court with the client to provide support at a QCat tribunal for the OPG
- I have attended and provided support at the Probation office with another client regularly
- I check, updating and approve staff timesheets within the fortnightly pay cut off, daily
- I have completed TCI training and PBSP training to implement ongoing strategies with a behavioural client
- I have completed numerous courses on the EtrainU platform and many other courses (ongoing)
- I have completed Team Leader training, Adaptive Leadership Training, Supervision Training and Post Crisis Training provided by my workplace
- I have effectively managed escalations and heightened behaviour in the client to bring about the best and healthier outcomes for the client for approx 4 years working with this client
- I have written Incident reports and filled in QR behavioural codes for the PBSP practitioner
- I have driven clients out in the community of Toowoomba, Clifton, Dalby, Crows Nest, and down to Brisbane many times
- I have accompanied a client on a cruise from the Brisbane Port up to Cairns and back to Brisbane - providing her with a 4 days of support whilst on the cruise
- I have worked with and provided support for two clients with a TBI over the course of a year and ongoing
- I have worked with and provided support for two clients with Downs Syndrome, Autism (high level) ongoing
- I have provided support for two clients with Rheumatoid Arthritis, ongoing
- I provide financial support for my behavioural client to manage his own daily finances
- I provide emotional regulation and support for all clients
- I have provided support for a behavioural client to access and complete the Lives Lived Well Drug Rehabilitation Day Program
- I have provided a client support to access and attend counselling through Catholic Care Services
- On ongoing basis I provide light household cleaning and maintenance within the SIL home and the homes of other individual clients I support
- I provide support to clients to cook their own meals
- I have completed training (and then support for clients) in hoisting, personal care, feeding and daily craft and social activities, whilst working in a disability support company day centre for 6 months.
Education
Certificate IV in Disability (CHC43115) -
Akadia Training
Toowoomba, QLD04-2023
Certificate III in Individual Support (CHC33015) -
Akadia Training
Toowoomba, QLD10-2022
Certificate III in Education Support (CHC30213) -
TAFE Queensland North
QLD01-2016
Skills
- Client advocacy
- Multitasking & Reliability
- Excellent communication and organisational skills
- Effective team collaboration
- Relationship building with my team and clients
- Disability awareness
Interests
Timeline
Team Leader, Disability Client Services
Well Life Services
01.2022 - Current
Certificate IV in Disability (CHC43115) -
Akadia Training
Certificate III in Individual Support (CHC33015) -
Akadia Training
Certificate III in Education Support (CHC30213) -
TAFE Queensland North