HOPE KINNEAR
Mandurah,Australia
Summary
I am a highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior service.
I strive to exceed expectations and contribute positively to any team I am apart of, I have very strong attention to detail and work well under pressure.
Overview
2027
2027
years of professional experience
Work History
Sales Consultant
M&B sales
02.2024 - Current
- Conducted product demonstrations to showcase features and benefits effectively.
- Trained new sales staff on best practices and effective selling techniques.
- Developed and maintained relationships with clients.
- Operated register, handled cash and processed credit card payments.
- Performed clerical duties such as answering phones, responding to emails.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Recorded accurate and efficient records in customer database.
- Collaborated with team to identify customer needs and provide tailored product solutions.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
Bar Tender
Silver Sands Tavern
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in training new staff on drink preparation and service techniques to uphold quality standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Assistant
Tarocash
- Operated register, handled cash and processed credit card payments.
- Increased store foot traffic with innovative window displays.
- Assisted customers with product selection and inquiries.
- Maintained product displays and inventory levels to promote sales and organization.
- Used POS system to process sales and returns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Supported team members during peak hours to ensure smooth store operations.
Education
High School Diploma -
Comet Bay College
Secret Harbour Skills
- Time management
- Customer relationship management
- Persuasive communication
- Customer service
- Product and service knowledge
- Relationship building
- Team building
- Stress management
- Decision making
- Conflict resolution
- Patience & tolerance
- Adaptability under pressure
- Stock management
- Task prioritisation
- Team support and assistance
- Honest and dependable
- Attention to detail
- Organizational skills
- Goal oriented
Objective
To begin my career within a company where I can develop new skills and expand in the ones I have already gained.
Timeline
Sales Consultant
M&B sales
02.2024 - Current
Bar Tender
Silver Sands Tavern
Sales Assistant
Tarocash
High School Diploma -
Comet Bay College