Hope Makroyiannis

• As the Legal Administration Coordinator my role involved managing the contract law process of RCH's Legal Services department. This role involved being the first point of contact for internal and external legal enquires.

Key responsibilities:

• Oversee and manage four lawyers inboxes.
• Responsible for managing routine requests for information including subpoenas, requests for advice/contract review, medico-legal issues, FOI requests, and inquires from law enforcement.
• Provide general administration support to the Senior Legal counsel.
• Manage and coordinate RCH's legislative compliance process including dealing with stakeholders and reporting.
• Organise and maintain filing systems (both physical and electronic).
• Create and maintain professional documents, presentations and spreadsheets.
• Manage calenders and proactively track deadlines.
• Responsible for keeping track of all finances which was done through COUPA finance program.
• Confident user of EMR, IBA and TRIM.
• Provide general administrative support to the team as needed.

My position of Customer service Officer involves a high level of interaction with patients and their families, medical, nursing and allied health staff.

Key Responsibilities:

• Schedule or reschedule clinic appointments in line with documents booking rules, standard work practice and clinic templates
• Check in patients for outpatient appointments
• Attend to patient enquires
• Follow up calls when necessary

Key responsibilities:

• Assisted in training new employees
• Resolved customer complaints professionally, maintaining a positive brand image.
• Answered multi-line phone system.
• Completed store layouts for Clothing and Home departments,
• Managed efficient cash register operations.
• Keeping store tidy and clean.
• Coordinated restocking of the sales floor with current merchandise.

• As a Junior Legal Assistant, I supported the Senior Solicitors as well as the other Legal Assistants with preparing briefs, legal documents, photocopying, archiving and general communication with clients.

Key responsibilities:

• Answering the telephone and being the first point of contact for clients, photocopying, file management including physical and electronic.
• Assisted the Senior Legal assistant to achieve required outcomes.
• Assisted in managing caseloads by efficiently tracking deadlines, court dates, and other important milestones.