Hope McCorriston
Brisbane,Queensland
Summary
I have been working and living in Brisbane for the past 6 months and I am looking to return to the retail industry! I am very passionate in my job and I am a team player who loves to make work a happy fun environment whilst being extremely customer oriented. I have lots of management experience and I am excited to find somewhere to start anew!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar & Restaurant Manager
The Ghillie Dhu Bar & Scullery
06.2021 - 10.2023
- I used my keen leadership skills and intuition to manage shifts, delegate responsibilities and jobs to staff, and deal with trusted roles such as money handling at the end of each shift and having both safe keys and keys to the building
- My day to day roles would include Runnings shifts on the bar/restaurant, handling customer reviews and complaints, supervising staff, ensuring customer satisfaction, planning food and drinks menus, staff scheduling and much more
- I am also a personal license holder of the Scottish Government in the County of South Ayrshire
- Other Qualities which I possess and demonstrated in my Role as management are as follows
- 2+ years of managerial experience Leadership Team building Time management Problem solving Adaptability Attention to detail Conflict resolution Training all and disciplining staff when necessary Develop and implement marketing strategies to increase sales and customer engagement Create and maintain a welcoming and inclusive atmosphere for all customers Managed a team of over 8 staff at a time Bookkeeping and inventory checks Knowledge of food hygiene and safety Taking reservations Private dining experiences and closed events
Assistant Store Manager
Instagram Boutique
Ayr, Scotland
03.2020 - 02.2023
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Assisted in inventory management, ensuring the availability of products for customers to purchase.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Senior Floor staff/ Supervisor
The Fox and Willow Bar & Restaurant
Ayr
03.2021 - 06.2021
- Enhanced team productivity by implementing efficient scheduling and task delegation practices.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
- Streamlined operations for better resource utilization by conducting regular process evaluations and implementing necessary changes.
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
- Optimized workflow efficiency with the implementation of standard operating procedures and performance metrics.
- Managed budgets effectively, reducing overhead costs without compromising quality or performance standards.
- Conducted regular performance reviews, setting clear expectations for each team member and identifying areas needing improvement or additional support.
- Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
- Resolved conflicts within the team promptly, utilizing effective communication skills and promoting a healthy working relationship among peers.
- Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
- Facilitated open lines of communication between staff members and upper management through regular meetings, one-on-one discussions, and anonymous suggestion boxes designed to encourage candid feedback.
- Championed employee engagement initiatives aimed at enriching the workplace culture and promoting a strong sense of camaraderie among team members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Waitress/Bartender
The Ghillie Dhu Bar & Mobile Scullery
10.2019 - 03.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Personal Assistant
Kevin Mcgonnagle
Ayr, Scotland
02.2019 - 08.2019
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Wait Staff Member
Byblos Bar And Restaurant
Harbour Road, Brisbane
02.2024 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Education
National 4 Spanish -
National 4 Maths -
National 5 Modern Studies -
National 5 Art and Design -
National 5 Psychology -
Higher Photography -
Higher Biology -
Higher English -
Skills
- Employee Training
- Food Safety Compliance
- Social Media Promotion
- Reservation Management
- Upselling techniques
- Event planning
- Organization and Prioritization
- Adaptable
- Shift Management
- Supervisory Skills
Personal Information
Date of Birth: 02/13/01
References
Barry McCorriston, +44 7877 333607, barrymccorriston@googlemail.com
Certification
RSA & RSG
Timeline
Wait Staff Member
Byblos Bar And Restaurant
02.2024 - Current
Bar & Restaurant Manager
The Ghillie Dhu Bar & Scullery
06.2021 - 10.2023
Senior Floor staff/ Supervisor
The Fox and Willow Bar & Restaurant
03.2021 - 06.2021
Assistant Store Manager
Instagram Boutique
03.2020 - 02.2023
Waitress/Bartender
The Ghillie Dhu Bar & Mobile Scullery
10.2019 - 03.2021
Personal Assistant
Kevin Mcgonnagle
02.2019 - 08.2019