Hope Milne D.O.B 27/09/2006
Boat Harbour,NSW
Summary
Dynamic and friendly worker with extensive experience in the hospitality sector, notably at One Mile Cafe and Bar. Excelled in beverage preparation and customer service, fostering a positive environment and leading teams with a hands-on approach. Skilled in cash handling and latte art, consistently enhancing guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista
One Mile Cafe And Bar
12.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
One Mile Cafe And Bar
12.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
FOH Team Member
Natural Tucker Cafe
01.2020 - 12.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Private Nanny
Private Care
01.2023 - 01.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Education
GED -
Tomaree High School
Salamander Bay, NSW10.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Beverage Preparation
- Safe Food Handling
- Food Preparation
- Hospitality service expertise
- Coffee expertise
- New Hire Training
- Latte art
- Customer Service
Hospitality Training
I am currently completing the cert II in hospitality through my school
References
Sanjaya Thapa- One Mile Cafe (Boss/manager)
Ph: 0411131657
Timeline
Private Nanny
Private Care
01.2023 - 01.2024
Barista
One Mile Cafe And Bar
12.2021 - Current
Waitress
One Mile Cafe And Bar
12.2021 - Current
FOH Team Member
Natural Tucker Cafe
01.2020 - 12.2021
GED -
Tomaree High School
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