Hope Redmond
Lara,VIC
Summary
Dynamic professional with extensive experience in customer service and office administration at Geelong Collision Care. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in data entry and time management, consistently optimizing workflows and achieving operational efficiency. Committed to fostering team collaboration and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Receptionist
Geelong Collision Care
10.2024 - 01.2025
- Managed front desk operations, ensuring efficient customer service and prompt handling of inquiries.
- Coordinated appointment schedules for clients, optimizing daily workflow and service delivery.
- Processed incoming calls and directed inquiries to appropriate departments, enhancing communication efficiency.
- Maintained accurate records of client interactions and transactions, supporting administrative processes.
- Implemented filing systems for documentation, improving retrieval speed and accuracy for staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Salesperson
Freedom Furniture
05.2023 - 10.2024
- Assisted customers with product selection and provided detailed information on features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth customer experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to set up displays and optimize store layout for improved sales visibility.
- Handled customer inquiries and resolved issues promptly, enhancing overall satisfaction levels.
- Trained new staff on product knowledge and customer service protocols to ensure consistency in service.
- Contributed to achieving monthly sales targets through proactive engagement with customers and upselling techniques.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Optical Assistant
Specsavers
06.2020 - 04.2023
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Conducted pre-screening tests to evaluate visual acuity and eye health.
- Managed inventory of optical products, ensuring optimal stock levels and organization.
- Provided support during eye examinations, facilitating smooth patient flow for optometrists.
- Processed customer orders and handled transactions accurately at point of sale.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
Skills
- Telephone skills
- Data entry
- Time management
- Organization skills
- Customer/Client relations
- Customer and client relations
- Data inputting
- Office administration
- Multi-line telephone operation
- Office management
- Strategic planning
- Staff management
- Front desk operations
- Business operations
- Professional and polished presentation
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Team collaboration
Timeline
Receptionist
Geelong Collision Care
10.2024 - 01.2025
Salesperson
Freedom Furniture
05.2023 - 10.2024
Optical Assistant
Specsavers
06.2020 - 04.2023