Hope Richards
Nollamara,Australia
Summary
A dynamic and results-driven professional with extensive experience in early childhood education, customer service, leadership and administration. Proven leadership in managing teams, overseeing operations, and fostering strong relationships with stakeholders, staff, and families. Expertise in compliance, procurement, account management, and project coordination, with a strong academic background in business and education.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Centre Director
Nido Early School
Wembley, WA
11.2022 - Current
- Oversee day-to-day operations, ensuring compliance with regulatory frameworks such as NQS and EYLF.
- Lead a team of educators to provide high-quality early childhood education.
- Foster strong relationships with families, children, and the community.
- Manage enrolments, budgets, and continuous quality improvement initiatives.
- Maintain health and safety standards, prioritising the wellbeing of children and staff.
- Implemented strategic plans to enhance overall productivity of the organization.
- Coordinated professional development opportunities for staff members.
- Conducted regular staff meetings to discuss department objectives and goals.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Developed and deepened relationships with center children and families.
Administrator
AE Hoskins Building Services
Balcatta, WA
06.2021 - 03.2022
- Coordinated administrative functions across multiple construction projects.
- Communicated effectively with site supervisors, contractors, and clients.
- Maintained project documentation, including purchase orders and invoices.
- Assisted with scheduling and reporting for project managers.
- Supported the smooth operation of the office, ensuring efficient daily workflow.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided support to Human Resources staff when necessary.
- Verified accuracy of timesheets and attendance records for each pay period.
Assistant Manager
Proud Appliances
Bayswater, WA
12.2009 - 06.2021
- Managed customer service operations, resolving client issues and ensuring high satisfaction levels.
- Oversaw spare parts procurement, ensuring timely and cost-effective sourcing.
- Handled accounts, processing invoices, and managing financial records.
- Supervised staff, providing training and guidance to improve customer service and operational efficiency.
- Collaborated with repair technicians and suppliers to ensure seamless service delivery.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
Nursing Assistant
St John of God Hospital
Subiaco, WA
12.2008 - 12.2009
- Assisted nursing staff in providing care to patients across various departments.
- Monitored patient conditions and reported changes to senior nursing staff.
- Maintained patient records and ensured a safe, clean, and comfortable environment.
- Supported patients with daily activities, including feeding, mobility, and personal care.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided emotional support to family members during difficult times.
Education
Bachelor of Education - Early Childhood
Edith Cowan University
Mount LawleyBachelor of Commerce - Management
Curtin University
Bentley, WASkills
- Early Childhood Education & Care
- Centre Leadership & Compliance
- Customer Service Excellence
- Spare Parts Procurement & Inventory Management
- Accounts & Financial Administration
- Staff Training & Development
- Project Coordination & Scheduling
- Communication & Interpersonal Skills
- Time Management & Organisation
- Community Engagement
- Relationship building
- Problem solving
Certification
- WWC
- First Aid – Synergy Education (Exp 02/2028)
- CPR – Synergy Education (Exp 02/2026)
- Child Safety: Mandatory Reporter Training Department of Education
- Food Safety Supervisor Certificate
References
Brittany Campo - 0491 964 341
People and Quality Leader - Nido Early School
Chantal Dos Santos - 0478 813 421
Compliance and Risk Specialist - Nido Early School
Jason Hoskins - 0403 388 047
Manager - AE Hoskins
Timeline
Centre Director
Nido Early School
11.2022 - Current
Administrator
AE Hoskins Building Services
06.2021 - 03.2022
Assistant Manager
Proud Appliances
12.2009 - 06.2021
Nursing Assistant
St John of God Hospital
12.2008 - 12.2009
Bachelor of Education - Early Childhood
Edith Cowan University
Bachelor of Commerce - Management
Curtin University
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