Hope Rust
Brisbane,QLD
Summary
I have varied roles across my career and certainly adaptable to any fast paced environment.
Dynamic Travel Planner and Manager with a number of years of success working closely with business executives to identify and address individual needs. Adept at planning and scheduling challenging booking functions, utilizing a wide range of internal and external systems such. Skilled in cultivating productive relationships with external travel agencies, expediting booking requests as needed.
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
16
16
years of professional experience
Work History
Business Development Manager - QLD
PassportCard
10.2023 - Current
- Increased active broker base from 76 to 194 in 12 months by cultivating strong relationships with key decision makers, and taking the time to understand what matters to individual brokerages.
- Facilitated regular communication with brokers to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for brokers based on a deep understanding of their unique pain points, which assist in driving repeat business.
- Generated new business with marketing initiatives and strategic plans for AR networks and AFSL holders.
- Working closely with our medical UW to ensure we are able to offer comprehensive product to their clients through needs based analysis as opposed to a one size fits all model.
- Actively engaging in AR network conferences Australia wide to generate exposure for our product offering.
- I work hard on collaborating with team members across the business given I am a remote worker this I believer is key in maintaining a strong relationship to be able to better service my brokers.
Team Leader (Case Managers)
World Travel Protection
01.2022 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Corporate Travel Manager
Flightcentre Travel Group
12.2017 - 03.2020
- Respond to all enquiries within 12 hours
- Book flight itineraries in Sabre
- Book cruises in Polar
- Book tours/daytrips
- Balance all client files
- End of month/week reconciliations
- Reconciliation of daily takings, cash and Eftpos Holiday Marketing International
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
- Managed 1 Million dollar accountbusiness accounts with strong focus on achieving high levels of client praises and loyalty
- Contributed to development and implementation of travel booking processes, procedures
- Prepared necessary travel documentation for national and international trips to diverse locations
- Worked closely with top executives and assistants to ensure compliance with strict business schedules
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
General Manager
Holiday Marketing International
12.2013 - 09.2017
- To respond to HMI board members and owner promptly in regards to financial growth
- Maintain and develop marketing and Business plans for the future 12 month period
- To report monthly on business growth and profits for the month
- In 12 years HMI has not made a profit at the property and in 11 months I have already grown the business to $88000 profit via cost controls
- To schedule and conducting staff training and meeting
- To attend women in tourism monthly breakfast to maintain business networks
- I am on the committee for QTIC for B&B and Farm stays
- To respond to all guests concerns and follow up on any reported guest injuries
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Assistant Director
Hyatt Regency Sanctuary Cove
01.2012 - 12.2013
- To ensure F&B activities are aligned with corporate strategies
- To conduct regular divisional communication meetings
- To ensure smooth operation of Food and Beverage in the absence of the General Manager
- To ensure all outlets is operated in a manner which Maximizes profit
- To assist in the preparation of Business plan
- To actively participate in yield meetings
- To taste and monitor food and beverage products served in all outlets
- Oversee grooming of all staff in outlets
- To Maximize the effectiveness of department heads by developing their knowledge and skills
- Ensure training is being provided to new and existing staff as per Hyatt brand standards
- To respond to changes as dictated by the industry
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
Event Service Manager
Hyatt Regency Sanctuary Cove
09.2010 - 01.2012
- To conduct regular communication meetings
- To ensure all Events is operated in a manner which Maximizes profit
- To assist in the preparation of Business plan
- Oversee grooming of staff
- Ensure training is being provided to new and existing staff as per Hyatt brand standards
- To Ensure monthly forecast is adhered to
- To ensure functions achieve a level of service that is second to none on the Gold Coast
- To attend regular financial meetings
- Converted community contacts into potential clients through networking, consistency and credibility
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Assistant Manager
Hyatt Regency Perth
09.2008 - 09.2010
- Employee Development
- Rostering/scheduling
- Conflict resolution/ Disciplinary Action
- Team building/Training
- Budget/cost control Hyatt Regency Coolum (Progressed from a casual to the above listed position)
- Assist in monthly forecast
- Strictly adhere to operating cost to ensure they were controlled
- To participate in the formulation of budget
- To have full working knowledge of Events operation
- Handle guests complaints in an efficient manner
- Build rapport with guest
- Ensure all manuals kept up to date Awards/Certificates Roch customer service excellence award semi finalist 2017 Trip Advisor certificate of excellence 2014, 2015, 2016 Queensland tourism mentor 2016 Best Australian Contemporary Restaurant (2010, 2011,2012) Hyatt Regency Sanctuary Cove Manager of the quarter 2010 Hyatt Regency Sanctuary cove Senior first aid certificate
Education
Diploma - Justice Studies
TAFE Queensland
Bracken Ridge, QLD10.2025
RG146
ANZIFF
12-2023
Working With Children Blue Card
Blue Card
Certificate 4 - High School
TAFE QLD
Maroochydore Skills
- Budgeting & Cost Controls
- Teambuilding/Training/Supervision
- Vendor/Inventory Management
- Payroll/P&L Management
- Profit & Growth Strategies
- Budget
- Business plan
- Conflict resolution
- Cost control
- Financial
- First aid
- General Manager
- Mentor
Accomplishments
Roch customer service excellence award semi finalist 2017
Trip Advisor certificate of excellence 2014, 2015, 2016
2016 most inspirational woman in tourism
Queensland tourism mentor 2016
Best Australian Contemporary Restaurant (2010, 2011,2012) Hyatt Regency Sanctuary Cove
Manager of the quarter 2010 Hyatt Regency Sanctuary cove
Senior first aid certificate
Timeline
Business Development Manager - QLD
PassportCard
10.2023 - Current
Team Leader (Case Managers)
World Travel Protection
01.2022 - 09.2023
Corporate Travel Manager
Flightcentre Travel Group
12.2017 - 03.2020
General Manager
Holiday Marketing International
12.2013 - 09.2017
Assistant Director
Hyatt Regency Sanctuary Cove
01.2012 - 12.2013
Event Service Manager
Hyatt Regency Sanctuary Cove
09.2010 - 01.2012
Assistant Manager
Hyatt Regency Perth
09.2008 - 09.2010
Diploma - Justice Studies
TAFE Queensland
RG146
ANZIFF
Working With Children Blue Card
Blue Card
Certificate 4 - High School
TAFE QLD
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