Hope Smart
Scarborough,QLD
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Enthusiastic, dependable and creative candidate successful at managing multiple priorities with a positive attitude. Has a solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans. Willingness to take on added responsibilities to meet team goals
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Senior Educator
The Y
02.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Learned duties for various positions and provided backup at key times.
- Built relationships and communicated with parents to provide best learning environment for children.
- Trained and supervised new educators to apply best practices and comply with protocols.
Shop Cashier
The Friendly Grocer
01.2023 - 03.2023
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted up to 20 kilos at once.
Cleaner
Self Employed
11.2021 - 01.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Junior Supervisor
Mr Edwards Ale House And Kitchen
11.2019 - 02.2020
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Managed up to 30 tables during peak times
Retail Assistant
Bras N Things
09.2018 - 01.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Waitress
Cafe 369
05.2017 - 11.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Individual Support Worker
Peninsula Palms Retirement Village
04.2015 - 03.2016
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Certificate Of Graduation - High School
11.2017
Skills
- Educator Support
- PPE Compliance
- Training and Development
- First Aid/CPR
- Critical Thinking
- Excellent Communication
- Planning and Coordination
- Educational Research
- Behaviour Redirection
- Lesson Planning
- Positive Reinforcement Methods
- Educational Programming Planning
Certification
- Licensed RSA - 2017
- Licensed RSG - 2017
- Certified First Aid, - 2023
- Certified CPR, - 2023
- Certified Hospitality III, - 2017
- Certified Early Childhood Education III, - 2017
- Certified Diploma of Early Childhood Education, - currently studying
- RPIC training completed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Educator - The Y
02.2023 - Current
Shop Cashier - The Friendly Grocer
01.2023 - 03.2023
Cleaner - Self Employed
11.2021 - 01.2023
Junior Supervisor - Mr Edwards Ale House And Kitchen
11.2019 - 02.2020
Retail Assistant - Bras N Things
09.2018 - 01.2020
Waitress - Cafe 369
05.2017 - 11.2017
Individual Support Worker - Peninsula Palms Retirement Village
04.2015 - 03.2016
Deception Bay State High School - Certificate Of Graduation , High School
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