Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

HOPE SOVITA NIKO

Melton

Summary

A passionate and driven individual with a strong background in customer service, both face-to-face and over the phone. Known for being hardworking, trustworthy, and well-presented, I thrive both independently and in team environments. I’m seeking a meaningful role that allows me to grow professionally while making a positive impact on others.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alinta Energy
01.2024 - 07.2025
  • Provided exceptional customer support via phone, resolving enquiries related to bills, energy usage, and account issues
  • Assisted customers with complaint resolution and escalated issues when required
  • Explained energy tariffs and government grants, offering tailored solutions
  • Arranged payment plans and connected customers with financial assistance options
  • Supported sales and retention by identifying customer needs and offering appropriate products
  • Remote & Office

Crew Member

McDonald's
02.2020 - 01.2024
  • Delivered fast, friendly, and accurate customer service in a high-paced environment
  • Maintained a clean, safe, and welcoming restaurant environment
  • Followed all food safety and hygiene procedures according to company standards
  • Participated in promotional campaigns to maximize customer engagement and sales
  • Trained new crew members and supported shift supervisors as needed

Education

Diploma - Community Services

Hammond Institute
Melbourne, VIC

Year 12 Completion Certificate - Biology, Maths, English, Legal Studies, Work-Related Skills & Personal Development, Community Service (Certificate II)

Kurunjang Secondary College
01.2022

Skills

  • Exceptional Customer Service (Face-to-Face & Phone-Based)
  • Fast Learner & Adaptable
  • Complaint Handling & Problem Solving
  • Multitasking & Time Management
  • Confident Using Computers & Internet Systems
  • Experience in Payment Arrangements & Government Assistance Processes
  • Active listening
  • Customer satisfaction measurement
  • Customer education
  • Sales expertise

Hobbies and Interests

Music & Singing, Sports & Physical Activity, Community Involvement

Timeline

Customer Service Representative

Alinta Energy
01.2024 - 07.2025

Crew Member

McDonald's
02.2020 - 01.2024

Year 12 Completion Certificate - Biology, Maths, English, Legal Studies, Work-Related Skills & Personal Development, Community Service (Certificate II)

Kurunjang Secondary College

Diploma - Community Services

Hammond Institute

Similar Profiles

CREATE PROFILE
HOPE SOVITA NIKO