Hope Symons
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ensure all company policies and procedures are upheld. Experience in handling challenging situations with empathy and efficiency. Approachable with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cook Manager
Palm Lake Care
10.2019 - 11.2022
- Trained and supervised cooking staff to expertly meet daily needs.
- Maintained food safety and sanitation standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- .Managed staff schedules and maintained adequate coverage for all shifts.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw food preparation and monitored safety protocols
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
Foster Caregiver
Foundations Care Foundation
11.2023 - 11.2022
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Taught older children about money, driving and other important life skills.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
Support Worker
Intergraded Disability Support Services
03.2018 - 02.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills
- Created, prepared, and delivered reports to various departments
- Assisted clients in identifying community resources and connecting with appropriate services
Owner/ Manager
Moore Park Rocks Takeaway
04.2013 - 11.2017
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Trained new employees on proper protocols and customer service standards.
- Managed day-to-day business operations
- Evaluated suppliers to maintain cost controls and improve operations.
Caregiver
Nathan Simms
10.2004 - 11.2007
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
Education
Diploma - Counseling
Upskilled
Sydney, NSW02.2024
Skills
- Conflict Resolution
- Reliable and Responsible
- Team Leadership
- Budgeting
- Family services
- Excellent Communication
- Active Listening
- Cultural Awareness
- Organization and Time Management
Certification
- Crisis Support Completion Certificate
- Foster Care Training
- Lifeline's Domestic Violence Response Training
- (DV-alert)
- Trauma-Informed Certificate
- Understanding ADHD
- Management of ADHD
- Understanding Traumatised Children's Behaviour
- Food Safety Supervisor
Timeline
Foster Caregiver
Foundations Care Foundation
11.2023 - 11.2022
Cook Manager
Palm Lake Care
10.2019 - 11.2022
Support Worker
Intergraded Disability Support Services
03.2018 - 02.2020
Owner/ Manager
Moore Park Rocks Takeaway
04.2013 - 11.2017
Caregiver
Nathan Simms
10.2004 - 11.2007
Diploma - Counseling
Upskilled
- Crisis Support Completion Certificate
- Foster Care Training
- Lifeline's Domestic Violence Response Training
- (DV-alert)
- Trauma-Informed Certificate
- Understanding ADHD
- Management of ADHD
- Understanding Traumatised Children's Behaviour
- Food Safety Supervisor
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