Hope Tsingo
Perth,WA
Summary
Proven track record of enhancing operational efficiency and fostering positive relationships at Spotless and Sandricare, showcasing exceptional organizational skills and adaptability. Mastered laundry equipment operation and excelled in multitasking, significantly contributing to team success and safety compliance. Additionally, leveraged strong customer-service expertise as a waitress at Sun Hing Restaurant, where I handled high-volume service, managed orders with accuracy, and maintained a welcoming dining environment. Demonstrates unparalleled reliability, communication skills, and professionalism, consistently exceeding employer expectations.
Overview
3
3
years of professional experience
Work History
Waitress
Sun Hing
07.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed orders accurately using point-of-sale (POS) system, ensuring efficient transactions.
- Fostered positive relationships with regular customers, enhancing loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Support Worker Assistant
Sandricare
12.2023 - 01.2024
- Developed relationships with clients and stakeholders, fostering trust and rapport through exceptional service delivery.
- Assisted in the development of training materials to improve employee performance and skill sets.
- Contributed to team success with strong collaboration skills, supporting colleagues in achieving project goals.
- Maintained a clean and organized workspace, promoting a positive work environment for staff members.
- Developed and maintained organizational systems for documentation and record-keeping.
- Collaborated effectively with children to support their developmental milestones.
Laundry Assistant
Spotless Cleaning Services
07.2022 - 03.2025
- Maintained constructive relationships with coworkers and supervisors, fostering a welcoming work environment.
- Managed the timely pickup and delivery of laundry products by coordinating each stage.
- Observed all applicable health and safety regulations, ensuring a risk-free work environment for all staff.
- Reduced laundry processes by categorizing and arranging items based on their specific washing requirements.
- Operated washing and drying machines to ensure efficient laundry processing.
- Maintained cleanliness and organization of work area, enhancing operational efficiency.
- Assisted in developing standard operating procedures for laundry operations, enhancing consistency.
Education
No Degree - undefined
John Wollaston Anglican Community School
Camillo, WASkills
- Decision-Making
- Goal Setting
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Team Building
- Task Prioritization
- Adaptability
- Patient
- Calm
Accomplishments
- Increased operational efficiency by mastering commercial laundry equipment and streamlining daily workflows at Spotless and Sandricare.
- Enhanced team productivity through effective multitasking and consistent support during high-volume workloads.
- Improved safety compliance by adhering to and promoting workplace safety standards, contributing to a risk-free environment.
- Strengthened team collaboration by building positive working relationships and maintaining clear, reliable communication.
Timeline
Waitress
Sun Hing
07.2025 - Current
Support Worker Assistant
Sandricare
12.2023 - 01.2024
Laundry Assistant
Spotless Cleaning Services
07.2022 - 03.2025
No Degree - undefined
John Wollaston Anglican Community School