Hope Ugle-Hayward
Victoria Park,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success. A demonstrated personal history of engaging in the WAFLW community, studies in sport's development and professional experience of managing a team, I am passionate about making a difference in the community through AFL.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting Admin Team Leader
Derbarl Yerrigan Health Service
06.2024 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Managed schedules, accepted time off requests and found coverage for short shifts.
Medical Receptionist
Derbarl Yerrigan Health Service
01.2023 - 06.2024
- Registered and verified patient records
- Greeted visitors/patients and initiated triage processes
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Specialist
Probe Group
05.2021 - 06.2022
- Adhere to comprehensive compliance standards
- Resolve customer enquiries
- Effectively handle and resolve complex enquiries
- Demonstrate resilience and flexibility in all customer interactions
- Competently use technology and multitask between different systems while actively listening.
Team Member
The Reject Shop
09.2019 - 06.2020
- Tendering cash
- Delivering excellent customer service with professionalism
- Receiving stock and filling them onto shop floor
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Diploma of Sport Development (Elite) -
Torrens University Australia
11.2020
Western Australia Certificate of Education - undefined
SEDA College
01.2019
Certificate III Sport & Recreation - undefined
SEDA College
01.2019
Certificate II Sport & Recreation - undefined
SEDA College
01.2018
Skills
- Adaptive team player
- Working under pressure
- Problem resolution and conflict mediation
- Prioritising and multitasking
- Sound knowledge of Microsoft Software
- Team Supervision
- Mentoring
- Coaching
- Teamwork and Collaboration
Certification
Working With Children Check
2024 -2027
CPR Certificate
2024
Aboriginal Mental Health First Aid Certificate
2023
Accomplishments
SportsWest Voices of Children and Young People Advisory Group Member 2024/2025
Kirby Bentley Cup Coach 2024
Swan Districts Women's FC Leadership Group Member 2024
WAFC South/East Fremantle Football District Volunteer 2018/2019
Claremont Tigers WFC Youth Captain 2018
Diversity All-Stars team Inaugural Captain 2017
Timeline
Acting Admin Team Leader
Derbarl Yerrigan Health Service
06.2024 - Current
Medical Receptionist
Derbarl Yerrigan Health Service
01.2023 - 06.2024
Customer Service Specialist
Probe Group
05.2021 - 06.2022
Team Member
The Reject Shop
09.2019 - 06.2020
Western Australia Certificate of Education - undefined
SEDA College
Certificate III Sport & Recreation - undefined
SEDA College
Certificate II Sport & Recreation - undefined
SEDA College
Diploma of Sport Development (Elite) -
Torrens University Australia
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