Summary
Work History
Education
Skills
Timeline
Generic

Hope Mary Rose Nelson

Mount Druitt,NSW

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Work History

Barista

Hot Lips Cafe
11.2023 - 03.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

Blacktown Youth College
Bidwill, NSW
10.2022

Skills

  • Soft selling
  • Coffee expertise
  • Food Running
  • POS Systems
  • Cash Handling
  • Menu Memorization
  • Latte art
  • Up-selling
  • Opening and closing duties
  • Espresso machine operation
  • Beverage Preparation
  • Food Preparation
  • Ordering Procedures
  • Retail Management
  • Safe Food Handling
  • Coffee machinery
  • Inventory Management
  • Safe Food Handling Practices
  • Order Taking
  • Exceptional customer service
  • Friendly and outgoing
  • Team Leadership
  • Smoothie making
  • Professional Demeanor
  • Adaptive and creative
  • Sandwich preparation
  • Team Player
  • Active listener
  • Cash Register Operation
  • Espresso preparation
  • Cleanliness
  • Drink customization
  • Front of House Operations
  • Food Storage Management
  • Display Maintenance
  • Customer Retention
  • Coordinating Orders
  • Cash Register Operations
  • Coffee and Tea Preparation
  • Professionalism
  • Interpersonal Communication
  • Multitasking Abilities
  • Reliable and Dependable
  • Cleaning and sanitizing
  • Adaptable and Flexible
  • Active Listening
  • Self Motivation

Timeline

Barista

Hot Lips Cafe
11.2023 - 03.2024

Blacktown Youth College
Hope Mary Rose Nelson