Hops Little
Rockhampton,QLD
Summary
Dynamic customer service professional with a proven track record at Ampol, excelling in relationship building and staff training. Recognized for enhancing customer loyalty through personalized service and effective problem resolution. Skilled in data entry and critical thinking, consistently improving team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ampol
02.2025 - 08.2025
- Trained new staff on product knowledge and customer service techniques, fostering a knowledgeable team culture.
- Monitored inventory levels, coordinating restocking efforts to ensure product availability for customers.
- Developed strong relationships with regular customers, enhancing loyalty through personalized service experiences.
Customer Service Representative
Tobacconist
12.2024 - 02.2025
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, educating on features and benefits to enhance satisfaction.
- Managed cash transactions accurately, ensuring efficient point-of-sale operations and adherence to policies.
- Collaborated with team members to maintain organized displays, contributing to an inviting shopping environment.
Crew Trainer
McDonald’s
04.2019 - 02.2023
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations during shift operations.
- Monitored performance metrics to maintain quality and efficiency standards.
- Assisted in scheduling shifts to optimize team coverage and productivity.
- Provided feedback and coaching to improve team member performance and morale.
- Developed training materials to enhance onboarding processes for new hires.
Cleaner
Apple Jacks
01.2018 - 02.2019
- Maintained cleanliness and organization of assigned areas to ensure safe environments.
- Utilized cleaning tools and chemicals according to safety standards and protocols.
- Assisted with waste disposal and recycling processes to promote sustainability efforts.
- Followed detailed cleaning schedules to meet operational requirements consistently.
- Adapted quickly to changing priorities while managing multiple cleaning tasks effectively.
- Supported team members in maintaining high cleanliness standards during peak hours.
Education
High School Diploma - Certificate Three in Health And Fitness
Glenmore State High School
Rockhampton11.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Scheduling
- Appointment scheduling
- Staff training
- Sales expertise
Timeline
Customer Service Representative
Ampol
02.2025 - 08.2025
Customer Service Representative
Tobacconist
12.2024 - 02.2025
Crew Trainer
McDonald’s
04.2019 - 02.2023
Cleaner
Apple Jacks
01.2018 - 02.2019
High School Diploma - Certificate Three in Health And Fitness
Glenmore State High School
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