Hosanna Croker
Annerley,Australia
Summary
Dedicated and self-motivated professional currently pursuing a Bachelor of Criminology and Criminal Justice at Griffith University. Bringing extensive experience in community services, customer relations, and conflict resolution. Proven ability to perform under pressure, with a strong commitment to maintaining professional standards in a court environment. Eager to contribute positively to the judiciary system while leveraging my background in support services and strong interpersonal skills.
Overview
28
28
years of professional experience
Work History
Court Network Worker
Beenleigh Domestic and Family Violence Magistrates Court
06.2024 - Current
- Provide support to all court visitors, ensuring they are informed and directed to appropriate services
- Facilitate referrals to essential support programs, including the Domestic Violence Assistance Program, Aboriginal and Torres strait Islander liaison services, and the community justice group
- Work collaboratively with legal professionals and other court personnel to enhance service delivery and maintain a supportive environment for vulnerable court attendees
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Followed instructions and procedures to complete assigned tasks.
- Gathered, organized and input information into digital database.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Housekeeping Staff
Oakes Resort
01.2018 - 01.2021
- Maintained high standards of cleanliness and hygiene throughout the resort, contributing to guest satisfaction
- Managed time effectively to meet daily operational requirements under pressure
- Collaborated with maintenance staff to address any repair needs or safety concerns in a timely manner.
- Maintained a professional appearance and positive attitude throughout daily tasks, contributing to an overall pleasant experience for both guests and colleagues alike.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Aged Care Support Worker
Pinevale Villas Aged Care
01.2006 - 01.2010
- Delivered compassionate care and support to elderly residents, ensuring their safety and well-being
- Developed strong relationships with residents and their families through effective communication and empathy
- Conferred with supervisor to discuss patient condition and medical care.
- Remained alert to problems or health issues of clients and competently responded.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
- Organized special events for residents that promoted participation, enjoyment, and community involvement.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained frequent supervision of residents unable to call for assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Commercial Cleaner
Hyatt Hotel
01.2002 - 01.2006
- Ensured cleanliness and upkeep of guest facilities, contributing to a positive guest experience
- Trained new staff in cleaning protocols and quality control standards
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Supervised supplies in inventory and submitted reorder requests.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
Duty Manager
Statesman Hotel
01.2002 - 01.2005
- Supervised staff and managed daily operations, ensuring high levels of service and guest satisfaction
- Handled conflict resolution and customer complaints efficiently and professionally
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Trained employees in essential job functions.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Duty Manager
Southland Sports Club
01.1997 - 01.2002
- Managed club operations, staff training, and customer service initiatives, enhancing overall club experience
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Criminology and Criminal Justice -
Griffith University
Nathan, QLD11.2024
Certificate III - Community Services
[Institution Name]
01.2017
Certificate III - Aged Care
[Institution Name]
01.2006
Certificate III - Education Support
[Institution Name]
01.2005
Responsible Service of Alcohol and Gambling -
[Institution Name]
Skills
- Interpersonal skills
- Communication skills
- Conflict resolution
- Problem-solving
- Time management
- Organizational proficiency
- Empathy
- Patience
- Ability to work independently
- Ability to work collaboratively
Additional Information
Following a significant personal health challenge in 2010 resulting in an extended recovery period, I am now fully rehabilitated and eager to re-enter the workforce. My experience has equipped me with resilience and a strong work ethic. I am committed to making a meaningful contribution to the job position as advertised with MARA and the broader community.
References
Available upon request
Timeline
Court Network Worker
Beenleigh Domestic and Family Violence Magistrates Court
06.2024 - Current
Housekeeping Staff
Oakes Resort
01.2018 - 01.2021
Aged Care Support Worker
Pinevale Villas Aged Care
01.2006 - 01.2010
Commercial Cleaner
Hyatt Hotel
01.2002 - 01.2006
Duty Manager
Statesman Hotel
01.2002 - 01.2005
Duty Manager
Southland Sports Club
01.1997 - 01.2002
Certificate III - Aged Care
[Institution Name]
Certificate III - Education Support
[Institution Name]
Responsible Service of Alcohol and Gambling -
[Institution Name]
Bachelor of Criminology and Criminal Justice -
Griffith University
Certificate III - Community Services
[Institution Name]
Similar Profiles
ANTONIO MOURIZANTONIO MOURIZ
Intern at Domestic Violence CourtIntern at Domestic Violence Court
Sarah PearceSarah Pearce
Support Worker at Miyalk Family And Domestic Violence ShelterSupport Worker at Miyalk Family And Domestic Violence Shelter
Autumn RogersAutumn Rogers
Administrative Coordinator at Alabama Coalition Against Domestic ViolenceAdministrative Coordinator at Alabama Coalition Against Domestic Violence