HOSHAM OMAR
Melbourne,VIC
Summary
Compassionate and qualified community services professional with a Diploma in Community Services (Hammond University). Experienced in trauma-informed case management, client advocacy, and crisis intervention through 200+ hours of practical placement at Westside Community Hub. Skilled in building trust with diverse populations and coordinating community programs.
Developed skills in supportive and people-focused environment, looking to transition into new field. Expertise in active listening and problem-solving, with focus on building strong, supportive relationships. Ready to apply these transferable skills to make meaningful impact in new role.
Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships. Understanding of social services and community resources, coupled with skills in active listening and problem-solving. Committed to making positive impact on individuals and communities by providing essential support and guidance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Warehouse Worker
Yeti
05.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Consistently lifted materials weighing as much as 25 kilos.
Practical Placement
Westside Community Hub
03.2024 - 06.2024
- Conducted 20+ client intake assessments for individuals facing homelessness or family violence
- Facilitated weekly workshops on financial literacy and stress management for at-risk youth
- Maintained case notes using Salesforce CRM, ensuring compliance with privacy standards
Education
Diploma - Community Services
Hammond University
Truganina, VIC12.2024
High School Diploma -
Braybrook College
Braybrook, VIC11-2019
Skills
- Client Support
- Case Management
- Trauma-Informed Care
- Active Listening
- NDIS Documentation
- Salesforce CRM
- Microsoft Office
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
Accomplishments
- Collaborated with team of 13 in the development of Westside community Hub
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Arabic
English
Certification
- Adult CPR/AED certification
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- Diploma of community services - Hammond University -2024 completed
Timeline
Warehouse Worker
Yeti
05.2024 - Current
Practical Placement
Westside Community Hub
03.2024 - 06.2024
Diploma - Community Services
Hammond University
High School Diploma -
Braybrook College
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