Ho Shing Yung
Hobart,TAS
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Marketing professional with strong emphasis on driving impactful campaigns and enhancing brand visibility. Demonstrates expertise in digital marketing strategies, market research, and content creation. Known for fostering collaborative team environments and adapting seamlessly to evolving market demands. Valued for exceptional communication skills, strategic thinking, and results-driven mindset.
Event management professional, skilled in orchestrating memorable and seamless events. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results. Proficient in event planning, budgeting, and client relations.
Overview
7
7
years of professional experience
Work History
Influencers Marketing Specalist
Doughnut Official
10.2021 - 03.2025
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Enhanced brand credibility from inviting and engaging influencers to attend industry events and building networking opportunities.
- Produced relevant product content to reach target customers.
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Tracked key metrics and data models from influencers' engagements from campaign to campaign.
Marketing Intern
Homebase Tas
08.2024 - 11.2024
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic as well as funding from donors.
- Assisted in the execution of successful events in primary school and high school.
- Researched organizations' trends and interpreted findings to report conclusions to supervisors.
- Contributed to the creation of compelling content for company blog, social media and website.
Customer Service Officer
New Town Plaza, Sun Hung Kai Properties Ltd
08.2018 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Marketing Management
University of Tasmania
TAS12-2024
BBA - Business Administration
Lingnan University
Hong Kong11-2021
Skills
- Influencer marketing
- Social media strategy
- Brand collaboration
- Time management
- Customer service
- Call center operations
- Administrative support
- Relationship building
- Public and media relations
- Google analytics
Accomplishments
- Achieved Marketer of the Year 2022 by inviting over 70 influencers or celebrities to a branding event and track all the influencers' data with accuracy and output KPIs effectively.
Marketer of the Year 2022
Achieved Marketer of the Year 2022 by inviting over 70 influencers or celebrities to a branding event and track all the influencers' data with accuracy and output KPIs effectively.
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese
Full Professional
Timeline
Marketing Intern
Homebase Tas
08.2024 - 11.2024
Influencers Marketing Specalist
Doughnut Official
10.2021 - 03.2025
Customer Service Officer
New Town Plaza, Sun Hung Kai Properties Ltd
08.2018 - 09.2021
MBA - Marketing Management
University of Tasmania
BBA - Business Administration
Lingnan University
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