Houda El Masghouni
RANDWICK
Summary
Energetic Breakfast Server known for high productivity and efficient task completion. Possess specialized skills in order management, customer service, and food safety practices. Excel in communication, time management, and problem-solving to ensure guest satisfaction. Committed to creating memorable dining experiences through exceptional service and attention to detail. I like working with a team
Overview
8
8
years of professional experience
Work History
Breakfast Server
Novotel
Annecy (France)
07.2022 - 12.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Resolved customer complaints in an efficient and professional manner.
- Communicated with guests about breakfast items available and politely answered questions.
- Processed cash and credit card payments accurately and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.
- Trained new employees on the basics of serving breakfast guests efficiently.
- Received payment from customers in cash or via credit card and debit card transactions.
- Served food and beverages to customers.
- Made sure that all food was served at proper temperatures according to health regulations.
- Bussed tables between shifts to prepare for incoming diners.
- Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
- Removed trays and stacked dishes for return to kitchen after finished meals.
WAITRESS
Little Italy
Annecy (France)
10.2017 - 03.2020
- Communicated daily specials to customers.
- Organized take-out orders efficiently according to customer requests.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Provided accurate change for cash transactions using a cash register system.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Waitress
O savoyard
Annecy (France)
05.2017 - 09.2017
- Filled and served various beverages for customers.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Maintained cleanliness and organization of serving stations and dining areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
Education
Cabin Crew
Sky Academy
France05-2022
High School Diploma -
St Edmond
France07-2015
Skills
- Customer service
- Food preparation
- Menu knowledge
- Cash handling
- Order accuracy
- Time management
- Team collaboration
- Order taking
- Cleanliness and hygiene
- Take-out service
- Positive and professional
Languages
French
Native/ Bilingual
Arabic
Native/ Bilingual
English
Professional
Timeline
Breakfast Server
Novotel
07.2022 - 12.2024
WAITRESS
Little Italy
10.2017 - 03.2020
Waitress
O savoyard
05.2017 - 09.2017
Cabin Crew
Sky Academy
High School Diploma -
St Edmond
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