Houda Tawil
Sydney,NSW
Summary
I am a very confident and hardworking individual that is currently open to new opportunities, I have a proven track record in sales, customer service and administrative skills, and I am looking for a position that will allow me to grow. High-energy Marketing Intern experienced in assisting marketing department in advertising and promotional efforts. Conscientious overachiever committed to creating marketing messages to resonate with target audience. Dedicated team player recognized for consistently meeting deadlines while maintaining positive, personable demeanor.
Overview
3
3
years of professional experience
Work History
Client Support, Admin, Training coordinator and Marketing
JUST CAREERS TRAINING
02.2024 - Current
- Facilitated face-to-face short courses by ensuring they were advertised at least 6 weeks in advance and managing Last Minute Special (LMS) cancellations/consolidations
- Prepared resources for course delivery to ensure smooth facilitation
- Conducted marketing activities such as creating flyers and participating in expos to promote the organization and attract prospective students
- Developed and maintained a style guide for consistent branding across marketing materials
- Actively recruited students by identifying potential candidates and maintaining waiting lists for JCT programs
- Managed Zendesk by monitoring, contacting, and providing support to customers to facilitate their enrolment process
- Maintained an active social media presence by creating and posting 2 engaging content pieces per week per region
- Executed paid social media campaigns bi-weekly per region, with a budget of $200 per campaign
- Monitored social media activity and promptly responded to messages and inquiries
- Handled incoming calls, ensuring they were answered within 3 rings to provide efficient and timely assistance
- Managed web inquiries by contacting individuals on the same day if received before 3pm, and by 10.30am the following morning if received after 3pm
- Followed up on the contact on the day of receipt, day 3, day 5, and 1 month later
- Recorded all inquiries in Pipedrive, ensuring each had an activity assigned, and followed up with contacts via email.
ADMINISTRATIVE ASSISTANT & RECEPTIONIST
ST CHARBELS CARE CENTRE
11.2022 - 01.2024
- Ensure that St
- Charbel's Care Centre's Vision, Mission, Values, and Philosophy of Care are upheld through both words and actions
- Incorporate the organization's values into daily work activities
- Responsibly answer and transfer all incoming calls
- Perform various administrative duties, including archiving, mailing, posting, and filing
- Enter admissions into Leecare system and create consumer clinical folders
- Regularly update fire evacuation packs and lists
- Record and relay messages left on voice mail
- Address general inquiries or direct them to the appropriate person
- Act as the primary point of contact for families, visitors, and contractors
- Grant access to visitors, guests, and families at the facility
- Manage the reception's email address and forward emails as necessary
- Sort incoming mail and arrange courier pickups and deliveries
- Assist staff and management with administrative tasks, such as typing, photocopying, and scanning consumer documents on Leecare software
- Maintain a register of visitors and contractors on-site
- Keep telephone listings and other relevant lists up to date
- Record and distribute meeting minutes as directed by the manager
- Order office stationery under the guidance of the direct manager
- Follow up on scheduled maintenance visits by contractors in coordination with the direct manager
- Create Consumer Files, prepare admission packs, and archive discharged consumers' files
- Maintain a high standard of professionalism and customer service as a key representative of the organization to the public, visitors, families, and contractors
- Enter consumers' details into Lee Care, including scanning documents and clinical reports, creating new consumer files, and labeling appropriately
- Attend to social leave register and Lee Care sign-in registers regularly
- Perform any other related tasks as directed by the manager
- Ensure the well-being and safety of consumers, oneself, and others in the workplace
- Comply with the current Work Health and Safety regulations and processes.
Sales Associate
Prouds Chullora
06.2022 - 11.2022
- Greeted the customers as they arrived at the store/ counter and asked them how they would like to be assisted
- Listened to customers’ requirements closely and provided them with information on available pieces and sets
- Showed the customers their desired pieces and provided information such as setting types, stones, and cuts
- Provided the customers with information on prices and any associated discounts or deals
- Assisted the customers in making decisions to buy jewellery pieces or sets and suggest alternatives and complementing
- Led customers through the buying process by boxing, wrapping, and bagging their purchases
- Provided pricing information according to weight (in cases of gold and silver jewellery) and processed cash and credit card transactions
- Educated the customers about warranties and guarantees of sold pieces and ensured that all documentation is included with the bagged product
- Stocking and replenishing
- Point of Sale Knowledge Merchandising Knowledge
Team member
Coles Greenacre
03.2021 - 05.2022
- Processing payments
- Keeping clients up to date with any changes
- Working effectively, independently as well as in a team
- Carry out administrative tasks
- Collaborate with Employment service providers
- Comply with company guidelines, procedures, and standards
- Working well independently as well as in a team
- Customer Service Skills
- Interpersonal Skills
- Food Safety Procedures
- Packing & Unpacking
- Stocking
- Unloading Deliveries
- Organizational Skills
- Inventory Management Skills.
Education
High School Diploma -
Al Sadiq College
09-2022
Skills
- Client engagement and support
- Report development
- Sales
- Positive Attitude
- Communication
- Collaboration
- Customer service
- Supporting peers
- Punctual
- Scheduling
- Planning
- Microsoft Word
- Microsoft Excel
- Outlook
- LeeCare
- Canva
- PowerPoint
- aXcelerate
- Bilingual: Able to speak English and Arabic fluently
- Materials Organization
- Verbal and written communication
- Presentation
- Materials Preparation
- Motivational speaking
- Business Administration
- Program Support
- Feedback Analysis
- Feedback gathering
- Brand Promotion
- Community Engagement
- Campaign Management
- Promotional Campaigns
- Digital Media
- Photo and Video Editing
- Content Creation
- Content Development
- Teamwork and Collaboration
- Document Control
- Digital Archiving
- Database Management
- Office Administration
- Invoice Processing
- Quality Assurance
- Appointment Scheduling
- Spreadsheet Management
- Data Entry
Education Certificates
Year 12 High School Certificate HSC (Al Sadiq College)
References
REFERENCES available UPON REQUEST
Affiliations
Content Creation and Social Media Management
- Created engaging content and managed social media accounts for various clients, including:@deli.liciousdeli (Instagram): Developed visually appealing posts and managed the Instagram account to promote the deli's products and services.
@jessicanicastorabeauty (Instagram & TikTok): Curated content and maintained the Instagram presence for Jessica Nicastro Beauty, enhancing brand visibility and engagement.
@deli.liciousdeli (TikTok): Produced and edited short-form video content to showcase the deli's offerings and engage with a broader audience.
Created and posted weekly flyers for Just Careers Training and Just Careers Training Newcastle on Facebook and Instagram. - Developed visually appealing graphics and content to promote courses, events, and special offers.
- Implemented social media strategies to increase engagement, reach, and followers on both platforms.
Content Planning and Scheduling
- Developed content calendars and scheduled posts to ensure consistent and timely updates.
- Analyzed engagement metrics and adjusted content strategies to optimize performance and achieve marketing goals.
Video Editing and Creation
- Produced and edited video content for clients, incorporating creative elements to enhance brand storytelling and engagement across platforms such as Instagram and TikTok.
Timeline
Client Support, Admin, Training coordinator and Marketing
JUST CAREERS TRAINING
02.2024 - Current
ADMINISTRATIVE ASSISTANT & RECEPTIONIST
ST CHARBELS CARE CENTRE
11.2022 - 01.2024
Sales Associate
Prouds Chullora
06.2022 - 11.2022
Team member
Coles Greenacre
03.2021 - 05.2022
High School Diploma -
Al Sadiq College
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