HOUNMIN YOU A.K.A (elly)
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level opportunities to help launch career while achieving company goals.
Overview
20
20
years of professional experience
Work History
Food and Beverage Attendant
Sunny Pocha
Brisbane, QLD
07.2024 - Current
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Communicated effectively with kitchen staff regarding customer orders.
- Responded quickly to customer complaints or special requests in a professional manner.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
Area Manager
YUNIQUE CLEANING SERVICE
Brisbane, QLD
11.2023 - Current
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
Team Leader & Dispatch Trainer
Ingham Enterprises
Brisbane, QLD
05.2012 - 10.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group trainings on new processes or procedures.
Retail Store Manager
SES Fashion
Brisbane, QLD
11.2010 - 04.2012
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restaurant Owner/Operator
Ashfiled Korean BBQ restaurant
Sydney, NSW
06.2008 - 08.2010
- Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the restaurant's services.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Managed food preparation, guest interaction, quality control and customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Manager
HANABI BBQ restaurant
Sydney, NSW
02.2005 - 03.2008
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
Associate of Arts - Hospitality Management & Commercial Cook
ACTH College
Sydney, NSW2006
Bachelor of Arts - Early Childhood Education
HANSHIN University
South Korea, Seoul1998
Skills
- Team Supervision
- Quality Improvement
- Complaint Resolution
- Coaching
- Interpersonal Communication
- People Management
- Teamwork and Collaboration
- First Aid & CPR
- Verbal and Written Communication
- Customer Engagement
- Full Service Restaurant Background
- Customer Service Best Practices
- Performance Improvement
- Responsible Service of Alcohol
Languages
Korean
Native/ Bilingual
English
Full Professional
Timeline
Food and Beverage Attendant
Sunny Pocha
07.2024 - Current
Area Manager
YUNIQUE CLEANING SERVICE
11.2023 - Current
Team Leader & Dispatch Trainer
Ingham Enterprises
05.2012 - 10.2023
Retail Store Manager
SES Fashion
11.2010 - 04.2012
Restaurant Owner/Operator
Ashfiled Korean BBQ restaurant
06.2008 - 08.2010
Restaurant Manager
HANABI BBQ restaurant
02.2005 - 03.2008
Associate of Arts - Hospitality Management & Commercial Cook
ACTH College
Bachelor of Arts - Early Childhood Education
HANSHIN University
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