Ho Wan(John) Chan
Gailes
Summary
Dynamic hospitality graduate with a master\'s degree in Tourism, Hotel, and Event Management from UQ and a solid foundation in hotel operations from IFT Macau. Practical experience includes customer service, food and beverage, housekeeping, and logistics, demonstrating a commitment to delivering exceptional guest experiences. Multilingual proficiency in English, Cantonese, and Mandarin facilitates connections with diverse clientele. Recognized for reliability, adaptability, and strong communication skills, prepared to contribute effectively in customer-facing, administrative, or support roles across the hospitality, retail, or service industries.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Rider (Part-time)
Uber Eats
10.2024 - Current
- - Delivered food promptly and safely via car/bike
- - Managed delivery routing and customer communication
- - Maintained high satisfaction rates through efficient and courteous service
Deli Team Member
Coles Toowong
06.2023 - 09.2024
- - Prepared and presented deli items to customer specifications
- - Ensured cleanliness and hygiene of the workstation
- - Handled customer orders and special requests with care
Summer Program Assistant
Babington Education
07.2021 - 08.2021
- - Managed class coordination and materials
- - Resolved customer inquiries and scheduled appointments
Guest Relations Officer (Internship)
Venetian Macao
07.2020 - 12.2020
- - Assisted guests with directions, rules, and services
- - Handled check-in/check-out and customer inquiries
Various Practicums
IFT Macau
01.2018 - 01.2019
- - Kitchen Helper: Prepared basic Western dishes
- - Waitress: Served and took orders in educational restaurant
- - Housekeeper: Ensured cleanliness and handled lost & found
- - Front Office Agent: Assisted with guest inquiries and reception duties
Food & Beverage Assistant
You Can Cook
07.2016 - 10.2016
- - Managed customer orders, food prep, and basic service tasks
Education
Master of Tourism - Hotel and Event Management
The University of Queensland (UQ)
12.2024
Bachelor of Science - Hotel Management
Institute for Tourism Studies (IFT)
07.2022
High School Graduate - undefined
Tung Wah Group of Hospitals Lee Ching Dea Memorial College
01.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Intermediate Google Drive user
- Proficient in POS and PMS hotel systems
- Professionalism and courtesy
- Traffic rules compliance
- Reliability and punctuality
- Safety awareness training
- Strong communication skills
- Critical thinking
- Time management
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- - RSA Certificate (Responsible Service of Alcohol, Australia)
- - Certificate of Participation - Islamic Dining Etiquette & Halal Cuisine Session
Languages
- Cantonese: Native
- English: Fluent
- Mandarin: Fluent
Thai
Elementary
Timeline
Delivery Rider (Part-time)
Uber Eats
10.2024 - Current
Deli Team Member
Coles Toowong
06.2023 - 09.2024
Summer Program Assistant
Babington Education
07.2021 - 08.2021
Guest Relations Officer (Internship)
Venetian Macao
07.2020 - 12.2020
Various Practicums
IFT Macau
01.2018 - 01.2019
Food & Beverage Assistant
You Can Cook
07.2016 - 10.2016
Bachelor of Science - Hotel Management
Institute for Tourism Studies (IFT)
High School Graduate - undefined
Tung Wah Group of Hospitals Lee Ching Dea Memorial College
Master of Tourism - Hotel and Event Management
The University of Queensland (UQ)
Hobbies and Interests
- Enjoy engaging with people from diverse backgrounds and building positive customer experiences
- Passion for learning about new products and brands, especially in food, fashion, and lifestyle sectors
- Active interest in languages and cross-cultural communication (Mandarin, Cantonese, Portuguese, English, basic Thai)
- Organising events, schedules, and small projects for friends and community groups
- Reading and researching topics in business, management, and communication to strengthen professional skills
- Strong interest in learning new digital tools (Excel, Canva, scheduling software)
- Practising calligraphy and creative writing to enhance attention to detail
Awards
- Public Speaking Merit Awards (HK Speech Festivals: 2013, 2014, 2016), - Youth Arch Student Improvement Award (2015-2016)