Howard Dawson
EARLWOOD,NSW
Summary
A Training Manager with 30 years experience in Learning and Development project/program management. Effective at creating, optimising and delivering training programs for new, professional, supervisory and management positions. Have designed, developed, delivered and managed training in clinical and corporate enterprise systems. Highly developed project/program management skills. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in Microsoft Office, video and audio editing software, eLearning development and learning management systems administration. An in-depth understanding of training requirements for different clients, audience types and levels.
Overview
22
22
years of professional experience
1
1
Certification
Work History
National L&OD Program Manager
RAMSAY HEALTHCARE
St Leonards
05.2023 - Current
- Managed team of six staff across a broad array of Programs including Student Placements, Ramsay Leadership Academy, Leadership Masterclasses, Mental Health First Aid, Scholarships, RANZCOG FSET, Preceptorship, Graduate Study Days.
- Organised development of marketing materials, such as brochures, flyers, and promotional items (Career Month, Learning Academy)Scholarships, .
- Collaborated with team members to create a comprehensive social media strategy (Career Month, Leadership Academy).
- Created content for website pages, blog posts, and other online platforms (InPlace software implementation).
- Developed presentations and organized events.
- Tested software applications prior to release and identified issues requiring resolution (InPlace software implementation).
- Researched industry trends and competitor strategies to inform decision making.
- Analysed financial statements to identify areas of improvement in business operations.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Supported senior staff members in the completion of complex projects within deadlines.
- Onboarded new employees and trained them on company procedures and protocols.
- Conducted event planning, support and execution of virtual and in-person engagements for Senior Executives (Leadership Academy).
- Wrote procedures, reports and technical documents in easy-to-understand terminology (Standard Operating Procedures).
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Collaborated with stakeholders in creating marketing and branding materials.
- Utilised document management system to organise company files, keeping up-to-date and easily accessible data.
- Administered Learning Management System.
Education Technology and Innovation Development Manager
HEALTH EDUCATION AND TRAINING INSTITUTE
St Leonards, New South Wales
07.2018 - 02.2023
- Led innovation and the implementation of the latest education technologies
- Strategically used industry-specific tools to direct product development efforts
- Developed flexible, sophisticated and fit-for-purpose education and training for the NSW Health workforce
- Developed the HETI Digital Learning Standards and conducted the consultation workshop with NSW Health stakeholders
- Managed the successful trial of Artificial Intelligence (AI) for training staff in Personal Protective Equipment (PPE) to determine the feasibility of interfacing an AI training tool with the enterprise LMS
- Coordinated with cross-functional teams to perform product testing
- Effectively trained instructors and supervisors on techniques for managing employees
- Developed new training programs in compliance with government standards
- Designed the FutureHealth podcast series (for Ministry of Health)
- Produced COVID Isolation Protocols video (for NSW Customer Service Behavioural Insights Unit)
- Developed and delivered award winning accredited virtual onboarding training to supplement the COVID workforce (Finalist, "Care Assistants", Premier’s Award)
Senior Program Manager
HETI
Gladesville, New South Wales
07.2014 - 07.2018
- Managed the design, development, delivery, and evaluation of over 100 online learning projects for 150 000 NSW Health staff
- Reported project statuses to facilitate delivery schedules and manage bottlenecks
- Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved development issues
- Built lasting and productive partnerships with new and existing clients through continuous engagement and monitoring service quality
- Developed and implemented project plans and schedules to execute client contracts
- Managed delivery of innovation pilot for evaluation of Virtual Reality (360 video), microlearning (spaced repetition) and interactive video (for Ministry of Health)
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts
- Managed the development of the award winning Respecting the Difference (ATSI) state-wide mandatory training (NSW Premier’s Award winner)
- Traveled to sites to manage photo/video shoots, audio recording and post-production
ELearning Manager
HEALTH EDUCATION AND TRAINING INSTITUTE
Gladesville, New South Wales
07.2012 - 07.2014
- Successfully implemented the enterprise Learning Management System (LMS), replacing 20 LMSs across NSW Health, eliminating duplication and standardising mandatory training for 150 000 NSW Health staff
- Managed the stakeholder engagement/change management processes
- Managed complex partnerships with vendor and NSW technology partner
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Provided regular reporting to project steering committees chaired by Chief Executive
- Trained employees on new job positions to maintain coverage of roles
- Recruited and hired qualified candidates to fill open positions
- Learning management system administration of two statewide systems (Seertech and Moodle)
- Developed production standards for eLearning development
- Managed the development of multiple mandatory training modules to replace the various versions in use in multiple Local Health Districts
Training Project Manager
EHEALTH / HEALTH SUPPORT SERVICES
Gladesville, New South Wales
09.2010 - 07.2012
- Responsible for the design, development, delivery and evaluation of training and education for the state-wide implementation of the Human Resources IT (Payroll/HR) and the Statewide Rostering programs to 150 000 NSW Health staff
- Identified project needs by reviewing project objectives and schedules
- Communicated with key stakeholders to determine project requirements and objectives
- Conferred with project personnel to identify and resolve problems
- Proposed, reviewed and approved modifications to project plans
- Submitted project deliverables to clients, consistently adhering to quality standards
- Negotiated with project stakeholders or suppliers to obtain resources or materials
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Planned and completed group projects, working smoothly with others
- Demonstrated leadership by making improvements to work processes and helping to train others
NSW EMR Learning Coordinator
EHEALTH / HEALTH SUPPORT SERVICES
Chatswood, New South Wales
10.2007 - 09.2010
- Responsible for implementing the eMR State Learning Plan by coordinating training delivery with Local Health District (LHD) project teams and developing online learning
- EMR training was successfully delivered to over 75 000 clinical staff in 88 hospitals in NSW over 3 years
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training
- Conducted evaluations of training courses to uncover areas in need of improvement
- Presented training information to NSW Health clinical staff via eLearning, simulations and in-house technical training
- Developed new training programs in compliance with vendor and government standards
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations
- Effectively trained instructors and supervisors on techniques for training employees
Senior Business Analyst / Learning Coordinator
SYDNEY WEST AREA HEALTH SERVICE
Westmead, New South Wales
12.2002 - 10.2007
- Commenced as Trainer/Liaison on eMR project, promoted to Senior Business Analyst and then Project Manager/Learning Coordinator for system rollouts (13 hospitals, 10 000 staff)
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies
- Recommended improvements to existing or proposed systems to enhance solution functionality
Instructional Designer/Project Manager
THE LEARNING GROUP
Sydney, New South Wales
02.2002 - 11.2002
- ELearning instructional designer on Zurich, NRMA and Allianz projects
- Met with clients to establish ideas, goals and guidelines for design team
- Demonstrated knowledge of varied learning modalities
- Developed curriculum and learning materials to increase comprehension
- Improved learning by defining and articulating learning outcomes and analyzing performance metrics and measurements
- Developed High Level Design and Solution Design documentation
- Developed storyboards
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Evaluated course performance to determine areas in need of improvement
Education
Learning Design Microlearning (3 units) - Information Technology
University of Technology, Sydney
Ultimo, NSW12.2022
Graduate Certificate Interactive Multimedia (eLearning) - Information Technology
University of Technology Sydney
Ultimo, NSW12.2000
Bachelor of Arts - Liberal Studies
Charles Sturt University
Bathurst, NSW01.1990
Skills
- Project / Program management (waterfall and agile methodologies for development of blended learning resources)
- Multimedia development
- Managed virtual and cross-functional teams
- Business development
- Vendor management
- Change management
- Stakeholder engagement / consultation
- Team development strategies
- Learning experience design
- Human Centered Design
- Learning management system (LMS) administration
- Pilot software implementations
- Virtual/hybrid training and moderation
- Conference presenter
- Trade show presenter and exhibitor
Accomplishments
- Ec20-c0d3-49a7-956c-9ec9fd52
- AgilePM PRACTITIONER
- APMG International
- Issued Feb 2022
- Credential ID 09815121-01-LDWL
- AgilePM Foundation
- APMG International
- Issued Dec 2021
- Credential ID 09808386-01-8RXD
- Project Management: The Complete Guide (PMBOK)
- University of Sydney
- Issued Oct 2015
Certification
NASA 4D Leadership and High Performing Teams
Crazy Might Work
Issued Feb 2023
Certificate ID 7528
Timeline
National L&OD Program Manager
RAMSAY HEALTHCARE
05.2023 - Current
Education Technology and Innovation Development Manager
HEALTH EDUCATION AND TRAINING INSTITUTE
07.2018 - 02.2023
Senior Program Manager
HETI
07.2014 - 07.2018
ELearning Manager
HEALTH EDUCATION AND TRAINING INSTITUTE
07.2012 - 07.2014
Training Project Manager
EHEALTH / HEALTH SUPPORT SERVICES
09.2010 - 07.2012
NSW EMR Learning Coordinator
EHEALTH / HEALTH SUPPORT SERVICES
10.2007 - 09.2010
Senior Business Analyst / Learning Coordinator
SYDNEY WEST AREA HEALTH SERVICE
12.2002 - 10.2007
Instructional Designer/Project Manager
THE LEARNING GROUP
02.2002 - 11.2002
Learning Design Microlearning (3 units) - Information Technology
University of Technology, Sydney
Graduate Certificate Interactive Multimedia (eLearning) - Information Technology
University of Technology Sydney
Bachelor of Arts - Liberal Studies
Charles Sturt University
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