Howard Marzan

• Acted as a positive role model for team participants and in the community.
• Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Developed and implemented effective training and skills development strategies to improve overall team performance.
• Instructed players and coaches on basketball game rules.
• Handled high-stress situations using superior calming techniques with basketball fans.
• Liaising with referees and score table officials/volunteers to ensure all games are officiated correctly and providing advice in challenging situations.
• Compiling and submitting any incident or grievance reports that may result from game situations.
• Provide First Aid if required
• Facilitating smooth running of weekly competition game nights
• Upholding our spectator, player and coach zero-tolerance policy.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Established positive relationships with customers and other staff members.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Established and maintained strong relationships with colleagues through regular meetings and communication.
• Liaised with management and other departments to maintain smooth operations.
• Assisted with onboarding new staff members, providing orientation and support.

• Train new hires
• Greeting passengers on arrival at the airport
• Responding in a calm and professional manner to customer complaints
• General administration duties
• Guiding aircraft to and from gates and backing them up for take-off.
• Parking arriving and departing aircraft.
• Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
• Operating ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.
• Composed sensitive, confidential reports and documentation.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Ensure that all members of the Team are aware of, understand, support and comply with all applicable laws, policies and procedures relating to:

Corporate risk management and legal compliance

Drug & Alcohol Management Plan (DAMP)
Occupational Health and Safety (OHS)
Equal Opportunity and Anti-discrimination

Security and Environment.

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.