Howard Williams

Working within the Education and Care Regulatory Unit, this role was paramount to ensure that Assessment and Investigation Officers were able to carry out their roles with minimal disruption.

This role's requirements were.

• Monitoring workflows and deploying team resources to maintain service delivery across the business unit.
• Assisting and advising with financial and operational reporting related to Education and Care Regulatory Unit activities.
• Developing policies, procedures and systems of work for administrative activities.
• Ensures that reporting and advice is within the prescribed framework of the business plan, meets departmental standards and is timely, accurate, comprehensive and identifies all risks and recommends actions to address them.
• Mediates and resolves sensitive and complex enquiries, both internal and external.
• Ensures that Customer Service principles are adhered to with every interaction.
• Builds, maintains and manages positive relationships internally and externally, and facilitates consultative processes with key Stakeholders on issues.

A role that was at the forefront of relationship building with people wanting to invest, businesses for referrals and other real estate businesses. In a fast moving market, it’s critical to adapt to conditions and disruptor's such as interest rates and migration.

A not-for-profit member based organisation where I managed 328 accounts .Strict KPI’s were required to be met in order to provide services to each member. This position demanded organisation and efficiency to ensure each member was catered for with;

• Advertising strategies for reiwa.com and its partners
• Tailored training of all 47 products provided by REIWA to both small and large groups
• Managing all concerns relating to membership, billing and complaints for members within my territory in a timely manner
• Presenting to students and members at events on products and services provided by REIWA
• Updating council regularly on feedback from the membership

A position that allowed me to understand and negotiate the needs and requests of clients and work to appoint the right candidates to vacancies through the Accountancy and Finance industry within Local and State Government. This role required both the ability to listen to the needs of clients and candidates, adapt and manage unique situations as they arose and complete all mandated compliance to ensure correct working rights within Australia. On top of this, my role also entailed.

• Completing 360-recruitment methodology that would include sourcing candidates, registering and interviewing candidates, completing reference and working rights checks, placing candidates into suitable positions and post placement aftercare.
• High volume recruiting, with 34 candidates working for me in over 12 organisations.
• Meeting set KPI’s for required amount of client and candidate activity.
• Obtaining new business through business development and maintaining client relationships

Full time role driving a customer experience like no other. With sales targets and KPI’s in place, the focus for my role was to ensure absolute customer satisfaction as well as meeting required targets. While with Samsung, I have been able to reinforce and learn the following skills;

• Understand and troubleshoot technical issues with mobile devices
• Problem solving for individual and unfamiliar situations
• Build and maintain customer relationships as well as going above and beyond to meet customer expectations and needs
• Team and individual leadership for many personality types

A full time position delivering a personalised client service and achieving outstanding 100% satisfaction results. Some key skills I developed and displayed throughout my time at Bankwest include;

• Tailoring banking and product solutions to client needs
• High knowledge of risk policies and its micro and macro level impacts
• Consistent track record of meeting deadlines and exceeding management expectations
• Refined skills in report writing, negotiation, client relations, lending services, lending capacity and more

Managed a team within a large, complex technical organization. As a lead technical consultant I managed the implementation and ongoing technical support for software packages developed primarily for the mining industry.

Some skills I demonstrated throughout my management at Cube include;

• High level analytical and problem solving skills
• Development and implementation of IT strategies and tactical plans
• Conducted client education and training programs
• High level understanding of server network installation and management

Throughout my time in this role I demonstrated my high work ethic as I progressed from Systems Administrator to Lead Technical Consultant at Cube Consulting. This role consisted of;

• Understanding and developing customer IT business requirements
• Addressing client service issues and escalations while maintaining relationships
• Configuration and management of internal computer networks
• Server network installations and management.