Howard HaoYi Lim

Vehicle Safety and Standards | Driver and Vehicle Services

• Involved in drafting policy and Technical Bulletins
  Provide engineer perspective to certain vehicle specifications
• Involved in vehicle exemptions (Vehicle that does not comply with regulations)
• Involved in vehicle fuel system compliance (Hydrogen, EV etc.)
• Involved in newly announced vehicle parts (new design parts that requires attention)
• Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
• Directed multiphase clinical research trials from startup to closeout by overseeing training and certifying staff, recruiting patients for trials and managing sponsor relationships.
• Utilized various quantitative and qualitative research methods tailored to specific project objectives.
• Liaised between departments to ensure timely dissemination of critical information relevant to ongoing projects.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Documented and developed engineering procedures and processes.

Quality Assurance | Governance and Intelligence | Driver and Vehicle Services

• Involved in drafting WA Vehicle Legislation
  Understand the legislation difference between Australia Federal Government and WA government
• Provide engineering perspective to certain regulations
• Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
• Utilized various quantitative and qualitative research methods tailored to specific project objectives.
• Liaised between departments to ensure timely dissemination of critical information relevant to ongoing projects.
• Planned and initiated research study protocols, monitored regulatory and subject binders and organized, implemented and administered data collection and analysis systems.
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.

• Kept customer and food preparation areas clean and well-organized.
• Verified orders and bagged items for easy transport.
• Took orders, prepared foods and processed payments in full-service establishment.
• Wiped down tables and equipment, swept and refilled stock.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Interacted pleasantly with guests to deliver quality customer service.
• Served food quickly for positive guest experiences.
• Packaged menu items into bags or trays and placed drink orders into carriers.

• Went 90 days operating motor vehicles without accident.
• Lifted freight and other objects of various shapes, sizes and weights up to 50 pounds.
• Pulled and reviewed 160 daily customer tickets to successfully fulfill orders.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.
• Contacted customers prior to delivery to coordinate delivery times.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Recorded information about delivery times, problems and special circumstances in Best Express Rider.

• Helped customers find specific products, answered questions and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Answered incoming telephone calls to provide store, products, and services information.
• Used product knowledge to assist customers and suggest products.
• Answered customers' questions about available products, prices and features.
• Answered customer requests with information about product availability, shipping information and status updates.

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Responded to customer questions regarding products, prices, and availability.

• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Evaluated, repaired and aligned vehicle suspensions.
• Monitored shop equipment to maintain safe working condition.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Searched within service and maintenance manuals to perform repairs and diagnosis.

• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Evaluated, repaired and aligned vehicle suspensions.
• Monitored shop equipment to maintain safe working condition.
• Maintained certifications and completed training on systems and components.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Searched within service and maintenance manuals to perform repairs and diagnosis.