Summary
Overview
Work History
Education
Skills
Timeline
Generic

Howl Perry

Kallangur,QLD

Summary

I am an accomplished professional customer service provider and administrator. My communication and personnel management skills have been developed over my career and demonstrated through a variety of customer services positions held within state government, retail and hospitality. Strongly developed skills ensure the ability to work in any fast paced and varied environment. I take pride in my individuality and desire to be respectful to all.

Overview

7
7
years of professional experience

Work History

Casual Sales Assistant

Dangerfield
10.2023 - Current
  • Welcoming all customers and engaging in friendly conversation to better uncover their individual needs and meet their expectations. Helping customers locate items, offering style advise, following up in the change rooms, joining membership programs and making sure they come out confident in the pieces they've purchased. Offering floor to door services if it's unavailable in our store or locating items in another store to be held for the customer.
  • Consistently aiming to hit store budget goals by using S.A.L.E.S steps. Going above and beyond to serve needs whilst applying best practices to create wonderful customer experiences. This also ensures personal budget and IPT/ASU goals are maintained.
  • Consistently keeping the store neat, tidy, clean, priced correctly and full to ensure customer satisfaction with an enticing store. Kept through housekeeping, manual refills, price checks, recovering rails and helping managers with visual merchandising.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Has managed the store alone and performed higher duties when managers are unavailable, ensuring smooth workflow and timely completion of tasks.
  • Efficiently running the store through completing daily admin tasks and overseeing other casuals, processing online orders, deescalating complaints, answering emails, following open and close procedures, well written handover notes and managed cash/POS register procedures.
  • Adapting to changes in roster, filling the gaps where I can to best support my team. Able to handle high stress situations and adapt to unexpected changes, whilst exhibiting excellent communication skills with fellow employees, management and customers.

Administrative Officer

QLD Health - System Procurement
07.2022 - 07.2023
  • Worked as an Administrative Officer (AO2) for 9 months. Was then offered a contract extension and promotion to a higher level of Administration (AO3) within a different team.
  • Oversaw office inventory activities by completing purchase orders, shipment management and restocking office supplies for over 70 employees.
  • Coordinated and scheduled office meetings, client conference calls and appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and HR responsibilities, such as timesheet auditing
  • Managed email inbox, files and records for employees and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared agendas and took minutes at meetings to archive proceedings.
  • Updated reports, managed accounts, and generated reports for System Procurement's database and other departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with staff members and managers.
  • Responded quickly to questions to improve understanding of job responsibilities and learn quickly in a fast paced environment outside of my experience.

Call Centre Representative

Centrelink - Concentrix Services Australia
07.2021 - 10.2021
  • Worked on the Disability and Carers line, whilst taking COVID Response Payment calls during the height of lockdown in NSW.
  • Learned and maintained in-depth understanding of Centrelink's services and payments, providing knowledgeable responses to diverse questions.
  • Achieved a high satisfaction rating handling high volume calls through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Investigated and resolved customer inquiries and complaints quickly, following procedures for escalations with care.

Retail Assistant

QBD Books
10.2019 - 12.2020
  • Answered customer questions about books, Australian Geographic merchandise and membership programs with an extensive knowledge.
  • Greeted customers, helped locate items in-store and online, and suggested suitable recommendations whilst promoting key items.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established strong relationships with customers to encourage repeat business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labelling prices, and arranging according to author or category.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Maintained a tidy and organised store environment by consistently cleaning and following COVID procedures.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Waiter

The Coffee Club
07.2017 - 08.2019
  • Ability to efficiently work covering multiple areas, such as waiting tables, covering register, dishwasher and stock, at the same time whilst maintaining customer satisfaction.
  • Kept server areas clean, prepared silverware sets and stocked barista station and kitchen to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts. Resolved customer complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in the storage of dry food and perishables, restocking of products as required.
  • Trained new servers on restaurant policies and procedures.
  • Ensured accurate handling of all card and cash sales. Summaries and reconciliation of all accounts and transactions.
  • Scraped, washed and efficiently restacked all dishware to keep kitchen ready for customer demands.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Education

High School Diploma -

Genesis Christian College
Bray Park, QLD
11.2018

Skills

  • Customer Focused
  • Excellent Communication
  • Responsible and Adaptable
  • Organization and Time Management
  • Problem-solving skills
  • Complaint resolution
  • Product and service knowledge
  • POS systems and cash handling
  • Staff Supervision
  • Sales proficiency
  • Administration and Reporting
  • Processing online orders

Timeline

Casual Sales Assistant

Dangerfield
10.2023 - Current

Administrative Officer

QLD Health - System Procurement
07.2022 - 07.2023

Call Centre Representative

Centrelink - Concentrix Services Australia
07.2021 - 10.2021

Retail Assistant

QBD Books
10.2019 - 12.2020

Waiter

The Coffee Club
07.2017 - 08.2019

High School Diploma -

Genesis Christian College

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Howl Perry