Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ho Yin Chan

Summary

Proven team player with a track record at J.co Donuts & Coffee, enhancing customer satisfaction and contributing to revenue growth through effective inventory management and upselling. Excelled in beverage preparation and showcased exceptional attention to detail, supporting team members and maintaining a pristine store environment.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

3
3
years of professional experience

Work History

Part Time

J.co Donuts & Coffee
09.2022 - 01.2025
  • Improved customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
  • Contributed to revenue growth by upselling products and services when appropriate, following company guidelines.

Assistant Supervisor

J.co Donuts & Coffee
12.2021 - 08.2022
  • Supported team members by stepping in as needed during high-demand periods or when staffing was limited.
  • Maintained a clean and organized store environment to enhance the shopping experience for customers.
  • Completed daily paperwork accurately and efficiently, maintaining proper documentation of store records.

Education

Higher Diploma - Pharmaceutical Sciences

The Hong Kong Institute of Vocational Education
Chi Wan
02-2022

Skills

  • Audience interaction
  • Emotional expression
  • Team player
  • Beverage preparation
  • Time management
  • Attention to detail

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Part Time

J.co Donuts & Coffee
09.2022 - 01.2025

Assistant Supervisor

J.co Donuts & Coffee
12.2021 - 08.2022

Higher Diploma - Pharmaceutical Sciences

The Hong Kong Institute of Vocational Education
Ho Yin Chan