Ho Yin Lee
DONCASTER,VIC
Summary
Hello! I'm Ho Yin Lee, a recent graduate with a Bachelor of Information Technology (Graduated in 2023). With a passion for technology and a keen interest in learning, I thrive in dynamic environments where I can continuously expand my knowledge and skills. My positive personality and openness to new experiences make me a quick learner, always eager to take on challenges and grow professionally. I excel in teamwork, valuing collaboration and communication as essential components of success. I look forward to contributing my expertise and enthusiasm to new opportunities and making meaningful contributions to any team or project I'm a part of. Let's connect and explore exciting possibilities together
Overview
1
1
year of professional experience
Work History
E-commerce Manager
Self-employed
02.2024 - Current
- As an E-commerce Manager, My role is to boost online sales for the business
- I handle everything related to the online store, from managing products to attracting customers and ensuring a smooth shopping experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Café Barista (All-Rounder)
LA FANTAISIE Cafe
10.2022 - Current
- As a Café Barista (All-Rounder), you play a vital role in ensuring the café operates smoothly and delivers excellent service
- Your responsibilities include coffee making, inventory management, event coordination, and providing exceptional customer service.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used POS system to accurately enter orders and process payments.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
IT Systems Officer
Balgownie Estate Resort Operations Pty Ltd
12.2022 - 02.2023
- As an IT Systems Officer, I ensure that the property's technology runs smoothly
- I manage critical systems like the PMS, POS, and E-Commerce platforms to ensure they always work
- I also handle multiple Web Platforms/CRM systems, ensuring data is accurate and everything works well
- I help choose and customize new systems to fit the property's needs and review the current setup to suggest improvements.
- Wrote detailed narrative reports for use in investigations.
Education
Bachelor's degree - Information Technology
Deakin University
Burwood, VIC06.2023
Diploma of Education - Information Technology
Deakin University
10.2020
Skills
- Product Management
- Order Fulfillment
- E-commerce Platforms
- Competitor Analysis
- Online Advertising
- Website optimization
- Inventory Management
- Social Media Management
- Digital Marketing
- Dropshipping Management
- Problem-Solving
- Digital design
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
E-commerce Manager
Self-employed
02.2024 - Current
IT Systems Officer
Balgownie Estate Resort Operations Pty Ltd
12.2022 - 02.2023
Café Barista (All-Rounder)
LA FANTAISIE Cafe
10.2022 - Current
Bachelor's degree - Information Technology
Deakin University
Diploma of Education - Information Technology
Deakin University
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