Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ho Yin Lee

Surrey Hills,VIC

Summary

I’m Ho Yin Lee, a recent graduate with a Bachelor of Information Technology, class of 2023. I’m passionate about technology and thrive in dynamic environments where I can continuously expand my knowledge and skills. My background spans e-commerce management, IT systems support, and customer service, with proven expertise in managing online stores, optimizing digital marketing strategies, and delivering exceptional customer experiences. Known for my positive personality, quick learning ability, and strong teamwork skills, I excel in problem-solving and collaborating with teams to achieve business objectives. I am committed to continuous learning and adapting to industry trends. I’m eager to contribute my expertise and enthusiasm to new opportunities and make meaningful contributions to any team or project. Let’s connect and explore exciting possibilities together.

Overview

2
2
years of professional experience

Work History

Dropshipping Manager

Self-Employed
02.2024 - Current
  • Market Research & Supplier Management: Conducted research to identify profitable products and established reliable supplier relationships to ensure quality and timely deliveries.
  • E-commerce & Marketing Management: Managed online stores on platforms like Shopify, developed digital marketing strategies, and executed campaigns to drive sales and customer acquisition.
  • Financial Oversight & Customer Service: Handled budgeting, pricing, and expense tracking to maximize profitability, while providing exceptional customer service to resolve issues and maintain high satisfaction rates.

Café Barista (All-Rounder)

LA FANTAISIE Cafe
10.2022 - 04.2024
  • Customer Service & Coffee Preparation: Prepared high-quality coffee and beverages while delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Inventory & Event Management: Managed inventory levels, minimized spoilage, and organized events such as weddings and business meetings.
  • Sales & Multitasking: Increased sales through upselling menu items, and efficiently managed multiple tasks such as drink preparation and order-taking during busy periods.

IT Systems Officer

Balgownie Estate Resort Operations Pty Ltd
12.2022 - 02.2023
  • System Management & Maintenance: Ensured smooth operation of critical systems (PMS, POS, E-Commerce platforms) and managed web platforms and CRM systems for data accuracy and system efficiency.
  • System Customization & Optimization: Assisted in selecting, customizing, and implementing new systems, and reviewed existing setups to suggest and apply performance improvements.
  • Technical Support & Reporting: Provided technical support and problem-solving solutions, and authored detailed narrative reports for investigations and audits.

Education

Bachelor's degree - Information Technology

Deakin University
06.2023

Diploma of Information Technology - Information Technology

Deakin University
Burwood, VIC
10.2020

Skills

  • Market Research and Analysis
  • E-commerce Platform Management
  • Digital Marketing
  • Customer Service
  • Problem-Solving
  • Adaptability
  • Team Collaboration

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Dropshipping Manager

Self-Employed
02.2024 - Current

IT Systems Officer

Balgownie Estate Resort Operations Pty Ltd
12.2022 - 02.2023

Café Barista (All-Rounder)

LA FANTAISIE Cafe
10.2022 - 04.2024

Bachelor's degree - Information Technology

Deakin University

Diploma of Information Technology - Information Technology

Deakin University
Ho Yin Lee