Hritik Pandey
Griffith,ACT
Summary
Reliable and confident professional with proven ability to multitask effectively in fast-paced environments. Demonstrates strong physical endurance and consistent performance in both qualitative and quantitative metrics. Seeking a challenging role that fosters mutual growth and development. Possesses excellent communication skills and a clean medical history.
Overview
9
9
years of professional experience
Work History
Customer Service
Butwal Eye Care
Butwal, Nepal
04.2016 - 03.2018
- Supervised work of office, administrative and customer-facing employees.
- Motivated employees to continuously grow knowledge and enhance abilities.
- Preserved customer loyalty by quickly and completely resolving complaints.
Chef
Highfield
Sydney, Australia
06.2018 - 04.2021
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Complied with portion and serving sizes as per restaurant standards.
- Sliced fruit and vegetables for salads, entrees and desserts and stored in a crisper.
- Sanitized all counters properly to prevent food-borne illness.
- Operated all kitchen equipment safely to prevent injuries.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained energy and enthusiasm in a fast-paced environment.
Customer Service
Nike Store
Sydney, Australia
08.2021 - 01.2022
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Manage large amounts of incoming calls.
- Use telephones to reach out to customers and verify account information.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Ensured customer satisfaction by providing exceptional customer service.
Barista/FOH Supervisor
Bean Culture
Canberra, Australia
02.2023 - Current
- Delivered exceptional customer service by accurately taking orders and crafting a variety of high-quality beverages, enhancing customer satisfaction and loyalty at Bean Culture.
- Trained and mentored new baristas on espresso preparation techniques, drink recipes, and equipment operation, fostering a collaborative team environment.
- Developed strong relationships with regular customers by personalizing their experience through recommendations and tailored service approaches.
- Utilized point-of-sale systems effectively for transaction processing, inventory tracking, and sales reporting, enhancing operational efficiency at Bean Culture.
Education
CCNA/CCNP Enarsi/ Palo Alto Firewall/ O365 course -
Network Kings
06.2025
The ACS Professional Year Program - ICT
QIBA
Canberra, ACT11.2022
Bachelor of Information Technology - Computer Networking
Kent Institute
Sydney, NSW10.2021
Diploma of Information Technology - Computer Networking
Skyline International College
Sydney, NSW07-2019
Skills
- Excellent communication skills
- Network troubleshooting
- Customer service
- POS systems
- Troubleshooting skills
- Leadership skills
- Problem-solving ability
- Written communication skills
- Administrative skills
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Multilingual
Projects
Build an auditing application, To create an app for an existing website of our individual client., HTML, Java, MYSQL, In a group of 5, I was one of the team members with responsibilities of building database management system within an app. I had gone through creating table, use case diagram, making queries, being able to connect them with the app and store that data for analysing in future. Besides, I had to arrange meeting with our client also keep everyone in same path., Achieved good grade.
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Areas Of Interest
- Sports
- Tech
References
Butwal Eye Care (Pratik Aryal +977 9819417488)
Highfield (Herry Vixzanz +61 451998215)
Nike Store (Bella Coombs +61 404822789)
Bean Culture (Ray Bo +61 432 485 276)
Timeline
Barista/FOH Supervisor
Bean Culture
02.2023 - Current
Customer Service
Nike Store
08.2021 - 01.2022
Chef
Highfield
06.2018 - 04.2021
Customer Service
Butwal Eye Care
04.2016 - 03.2018
CCNA/CCNP Enarsi/ Palo Alto Firewall/ O365 course -
Network Kings
The ACS Professional Year Program - ICT
QIBA
Bachelor of Information Technology - Computer Networking
Kent Institute
Diploma of Information Technology - Computer Networking
Skyline International College
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