Joshua Gleeson
Kew,VIC
Summary
Customer Service professional with over 8 years of experience in high-volume and specialty environments. Expertise in customer relationship management, conflict resolution, and effective communication. Proven ability to deliver exceptional service through active listening and empathy. Strong track record of enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Apprentice Fitter/Tailor
P JOHNSON TAILORS
01.2024 - 01.2025
- Kept detailed notes on customer measurements to ensure accurate alterations.
- Monitored inventory of materials used in tailoring activities such as thread and interfacing.
- Ensured quality control by inspecting finished products for defects or flaws.
- Maintained records of stock supplies, orders received and completed jobs.
Sales Specialist
TOOL KIT DEPOT
01.2023 - 01.2024
- Tracked competitor activities, products, services, and prices.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Provided technical support to customers regarding product features and usage.
- Educated customers on product features and technical details to highlight benefits.
Sales Specialist
SYDNEY TOOLS
01.2022 - 01.2023
- Developed and implemented sales strategies to increase customer base.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
Seasonal Retail Assistant
POLO RALPH LAUREN
01.2021 - 01.2022
- Provided excellent customer service by responding to all customer inquiries promptly.
- Processed returns, exchanges, and gift cards according to company policy.
- Greeted customers in a friendly and professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Part Time Sales Assistant
TOTAL TOOLS
01.2020 - 01.2021
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Seasonal Retail Assistant
MYER
01.2018 - 01.2019
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Operated cash registers to process sales transactions.
Casual Retail Assistant/Warehouser
KMART
01.2016 - 01.2018
- Performed customer service duties, including greeting customers, answering questions and providing product information.
- Assisted with training new hires on basic job responsibilities such as greeting customers properly or using specific techniques when performing treatments.
- Provided excellent customer service by greeting customers warmly and responding promptly to inquiries.
Contract Administration Assistant
EZIWAY
01.2019
- Assisted with the preparation of reports, presentations and spreadsheets.
- Assisted with special projects as requested by management team.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Education
Bachelor of Photography and Digital Imaging - Art
PHOTOGRAPHY STUDIES COLLEGE MELBOURNE
01.2021
Skills
- Customer service
- Problem solving
- Time management
- Customer relationship management
- Effective communication
- Flexible and adaptable
- Attention to detail
Timeline
Apprentice Fitter/Tailor
P JOHNSON TAILORS
01.2024 - 01.2025
Sales Specialist
TOOL KIT DEPOT
01.2023 - 01.2024
Sales Specialist
SYDNEY TOOLS
01.2022 - 01.2023
Seasonal Retail Assistant
POLO RALPH LAUREN
01.2021 - 01.2022
Part Time Sales Assistant
TOTAL TOOLS
01.2020 - 01.2021
Contract Administration Assistant
EZIWAY
01.2019
Seasonal Retail Assistant
MYER
01.2018 - 01.2019
Casual Retail Assistant/Warehouser
KMART
01.2016 - 01.2018
Bachelor of Photography and Digital Imaging - Art
PHOTOGRAPHY STUDIES COLLEGE MELBOURNE
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