Heitor Hilberto
Brisbane,Australia
Summary
Results-driven Account Manager with 7+ years of experience in cultivating and nurturing client relationships, driving revenue growth, and delivering tailored solutions across Queensland and various industries. Proven track record of exceeding sales targets, retaining and expanding key accounts, and fostering long-term partnerships built on trust. Skilled in strategic account planning, cross-functional collaboration, and leveraging industry expertise for business objectives. Recognized for understanding client requirements, anticipating needs, and providing innovative solutions that exceed expectations. Seeking to broaden sales expertise and maintain a customer-centric approach by joining a business that provides actionable insights, guidance, and tools for smarter decisions and stronger performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Sales Account Director
Oracle
06.2024 - Current
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Secured new business through targeted prospecting efforts, expanding client base and market share.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Named Account Manager
Oracle
02.2022 - 06.2024
- Cultivated and maintained strong relationships with key accounts across Queensland, serving as the primary point of contact for all account-related matters
- Developed and executed strategic account plans to identify growth opportunities and drive revenue generation
- Consistently exceeded sales targets by 20% in 2023 and 35% in 2024 through proactive prospecting of new business, introducing new technologies to leadership with a strong focus on renewal and retention of enterprise accounts
- Supported and built territory execution plans for BDRs and CSMs to improve net new prospect conversion and install base expansion
- Collaborated cross-functionally with internal delivery teams and external implementation partners teams to ensure seamless execution of client deliverables as well as mediation of any issues or concerns
- Provided regular updates and forecasting to sales managers, as well as market trends, and client feedback to management.
Enterprise Account Executive
Hewlett Packard Enterprise
02.2020 - 02.2022
- Managed a portfolio of 20 accounts within the mining, education, financial and health care industries
- Implemented innovative sales strategies to catalog commonly solicited products and services, resulting in 50% revenue growth from the education sector
- Acted as a liaison between clients and internal departments to facilitate the successful delivery of products and services during Covid-19 logistics disruption
- Resolved client inquiries and concerns in a timely and professional manner, ensuring high levels of customer satisfaction
- Conducted regular business reviews with clients to assess performance, address challenges, and identify opportunities for improvement.
Quality Assurance Manager
Oakey Beef Exports
10.2017 - 02.2020
- Led the development and implementation of quality management systems, including policies, procedures, and performance metrics, to ensure compliance with regulatory standards and customer requirements
- Established and maintained quality assurance protocols for product testing, inspection, and validation processes, resulting in significant reduction in defects and customer complaints
- Conducted monthly, quarterly and annual internal, HACCP and BRC audits and assessments to identify areas for improvement and comply with domestic and international market requirement, as well as implemented corrective and preventive actions to address non-conformities and quality issues
- Collaborated with cross-functional teams, including production, engineering, and supply chain, to resolve quality-related issues and drive process improvements throughout the product life cycle
- Provided leadership and guidance to quality assurance staff of 7, including training and development initiatives, to foster a culture of quality and continuous improvement.
SMB Account Sales Representative
Oakey Beef Exports
08.2015 - 10.2017
- Built the domestic sales business for Oakey Beef Exports with an annual portfolio of revenue of $2m from SMB accounts, with the support of the export sales management teams
- Prospected, qualified, and acquired new SMB clients through a combination of cold calling, networking (site visits), and inbound lead follow-up
- Utilized CRM software to track sales activities, deliveries, manage customer interactions, and generate accurate sales forecasts and reports for management review.
Education
MBA -
Federation University
01.2022
Diploma - Quality Assurance
FS Alliance
Caboolture07.2019
Government International Relations -
Griffith University
01.2019
International Business -
Griffith University
01.2019
Diploma - Business Administration
Sero Institute
07.2016
Skills
- Needs Assessment, Qualification and Solution Selling - BANT & MEDDIC
- Exceptional Communication and Presentation Skills
- Marketing & Prospecting Tool Proficiencies - LinkedIn Sales Navigator, ZoomInfo, Lusha, Cognism and Outreach
- CRM and Sales Management Software Proficiency - Salesforce & Oracle Fusion
- Avid reader, continuous learner and storyteller
- Value-based selling
- Key Account Management
- Objection handling
- Pipeline Management
- Cold-calling
- Stakeholder Management
Certification
- Oracle Cloud Infrastructure Cloud Practitioner
- Oracle Cloud@Customer
- AWS for Professionals
- Diploma of Business
- Diploma of Quality Assurance
Awards
- Hewlett Packard Presidents Club, 2021
- Australia Day Cultural Award, 2016
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Technology Sales Account Director
Oracle
06.2024 - Current
Named Account Manager
Oracle
02.2022 - 06.2024
Enterprise Account Executive
Hewlett Packard Enterprise
02.2020 - 02.2022
Quality Assurance Manager
Oakey Beef Exports
10.2017 - 02.2020
SMB Account Sales Representative
Oakey Beef Exports
08.2015 - 10.2017
MBA -
Federation University
Diploma - Quality Assurance
FS Alliance
Government International Relations -
Griffith University
International Business -
Griffith University
Diploma - Business Administration
Sero Institute
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