Htan Banyar

The CCS helpdesk is a service available to assist with child care services with enquiries related to the management of the child care subsidy in the CCS system and provide clarity and context on the relevant legislation. Additionally, the CCS helpdesk manages fraud and compliance Tip off line, this is a service for stakeholders to report breaches in Family assistance Law (FAL) or the mismanagement of their CCS.

• Organized and detail-oriented with a strong work ethic.
• Identify an resolve minor CCS system errors and issues.
• Efficient talking and typing simultaneously, ensuring notes reflect the contact accurately and correctly.
• Investigate and escalate more complex system and legislation issues.
• Strengthened communication skills through regular interactions with others.
• Conduct investigations in relation to allegations and mismanagement of CCS or potential breaches within the Family assistance law (FAL).
• Review and assess applications to amend data outside the legislative timeframes, ensuring that strict processes are maintained.
• Train and mentor new staff including honest and supportive feedback.
• Attend daily team meetings to discuss team process and hot topics.

Operate Phone lines:

• CCS Helpdesk Line
• Department of Education (DCC) phone line

Queue Work:

• General CCS helpdesk emails
• Attendances exemption - applications for data amendments

Currently working as an assistance manager, with responsibilities including:

• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• observed all safety and sanitation requirements for food preparation.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Experience in book keeping such as collecting, analyzing and summarizing account information to prepare for financial reports
• observed
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Managed cash register accurately, ensuring proper handling of transactions and tips.

Worked as an Early Childhood Educator with responsibilities including:

• Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
• Guided students to develop social, emotional and physical skills.
• Coordinated extracurricular activities such as field trips and community service projects to connect classroom learning with real-world experiences.
• Monitored classroom to verify safe and secure environment.

• Conducted apartment tours for potential tenants and answered question's about property
• Inspected properties regularly to identify schedule repairs
• responded to customer issues to provide immediate resolution and improve retention
• kept office equipment functional and supplied well stocked

• assisted with reception work by organizing appointments
• quickly learnt the basic skills of hair dressing, smoothly
• willingly to follow directed if my employees for education and positive attitude
• shampooed conditioned and dried scalped